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Thread: "Item Not Found" error when attempting to copy flac files from one drive to another?

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  1. #1

    "Item Not Found" error when attempting to copy flac files from one drive to another?

    I'm guessing this is likely NOT a CD Ripper issue, but instead a Windows issue. Nevertheless, thought I'd inquire here in case others have experienced this particular problem.

    Attempted to copy over 27,000 flac files from one hard drive to another to create another backup. Both drives are very new, recently formatted and "healthy". Towards the end of the copying process, an error window pops-up with the message "Item not found" - "Could not find this item" and it lists a song and all it's rip details, album art thumbnail, etc. This error repeats 37 times, once for each of the 37 files it 'can't find'. Funny thing is, I can see these 37 songs/files clearly present on HDD*1 (source drive). I can hover my mouse over their file names and it shows song/flac data present (between 20-45 MB for each one), yet when I right-click on any of them and go to 'properties', some show no data and 0 (zero) bytes, while others show the same data as when hovering over them. Weird. Crazier still is if I double-click on any one of the 'zero byte' files, Media Player opens and the song plays!

    So yesterday this issue happened with 37 tracks/flac files "not found". So today I defragged HDD*1, reformatted HDD*2 and tried again. This time around, instead of 37, only 5 songs/flac files were 'not found'.

    The inconsistency between 37 & 5 in particular I find very unnerving. If it had been 37 again today, I would've just assumed those 37 files had become corrupt and I'd just re-rip them. But today it's only 5... 2 of which are the same as yesterday, 3 are different than yesterday altogether.

    I initially thought maybe it was too many characters in the file name making things screwy, and while a few are exceedingly long, others are well under the 255 character limit.

    Any thoughts on what's going on/what to try?

    THANKS! and sorry sooo long...
    Last edited by Theleb_Kaarna; 01-29-2019 at 01:01 PM.

  2. #2
    dBpoweramp Guru
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    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Have you tried performing a disk error check on HDD*1?

  3. #3

    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Yes, I absolutely did, neglected to mention. I defragged one drive, formatted the other,ran a disc error check on both. No errors reported.

  4. #4
    Administrator
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    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Possibly the filenames are too long for the new drive or explorer.

  5. #5

    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Quote Originally Posted by Spoon View Post
    Possibly the filenames are too long for the new drive or explorer.
    Dude, you Nailed IT. ISSUE FIXED!!!

    Just finished up working with my company's IT and we confirmed the file length AND folder lengths TOGETHER had too many characters cumulative. I've known for some time the max number of characters in explorer is 255. I thought that was just for the filename itself. Seems the number of characters in the folders the files are stored in are factored into this number too. We just did some testing with a few of the "offending" files/folders and the files are recognized again by shortening the total number of characters. I'm hoping this is all there is to it. Will post back if not.

    In the mean time, thanks guys for all your help and suggestions=)

  6. #6

    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    I took some screenshots to better show:

    *1 Both hard drives side-by-side. The one on the left is the source. Both have the song in question highlighted. Below the album art thumbnail, "Size" shows 106 MB for both: https://i.imgur.com/dNX5XEi.jpg

    *2 Right click > Properties > General on the left (source) drive shows 106 MB; Hovering mouse over right file shows same: https://i.imgur.com/m61OQcf.jpg

    *3 However when right-clicking > Properties > General on the copied file on the drive to the right shows "0 Bytes": https://i.imgur.com/2g65Zch.jpg

    And if a file shows 0 Bytes (like in image *3), it won't copy to a third drive at all (gives the "Item Not Found" error message).

  7. #7
    dBpoweramp Guru
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    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Can you copy an offending file from the source drive to another folder on the source drive?

    What is the length of the filepath\filename of an offending file?

  8. #8

    Re: "Item Not Found" error when attempting to copy flac files from one drive to anoth

    Quote Originally Posted by mville View Post
    Can you copy an offending file from the source drive to another folder on the source drive?
    There seems to be no rhyme or reason to all this, I'm completely baffled. Have spent all my spare time for the past 3 days researching, trying experiments, etc. To answer your question, "yes"... but it stays at 0 bytes if I relocate it on the same drive. In some instances though, if I relocate it to a different drive, it 'fixes' it and the bytes are restored. It really seems to have something to do with the folder structure and/or permissions. Like I can go from drive A > B and it changes to 0 bytes. Then (assuming I don't get the error message) I can go from drive B > C and the bytes are restored. Usually I get the error message and I can't do this though.

    I have our company IT guy on call to patch-in and see what he can determine. If and when I find the cause and solution, I'll post back and share the results. Still open to suggestions in the mean time=)

    Quote Originally Posted by mville View Post
    What is the length of the filepath\filename of an offending file?
    Here's the exact filename of one of the offending files, pretty short: 07 Blue Öyster Cult - We Gotta Get Out Of This Place.flac

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