title
Products            Buy            Support Forum            Professional            About            Codec Central
 
Results 1 to 15 of 47

Thread: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1

    Join Date
    Nov 2006
    Posts
    14

    Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I just installed 16.1 and I can't seem to access any of the metadata providers. When I looked at the options, they are all greyed out.

    What can I do to access them?
    Last edited by margolbe; 08-09-2016 at 03:15 PM.

  2. #2
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    1,460

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Registered version? If yes, check your security software.


    Dat Ei

  3. #3
    Administrator
    Join Date
    Apr 2002
    Posts
    41,597

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Run dBpoweramp from icon on the desktop and it will show registration status.

  4. #4

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Hello all,

    Sorry to dig up an old thread but I would like some advice.

    Today I installed dBpoweramp 16.1 reference free for 21 days on Windows 10.

    Unfortunately on some of my test CD's the metadata is not retrieved, the CD ripper settings for "Retrieve metadata from" are dBpoweramp cache and freedb, the options for Discogs, GD3 and MusicBrainz are greyed out.

    Under active providers I have dBpoweramp and freedb, the options for PerfectMeta (Intelligent Lookup), Discogs, GD3 and MusicBrainz are present but greyed out.

    My registration status is Unregistered Trial 21 days remain.

    Please can you tell me how to enable the other providers and PerfectMeta.

    Thank you in advance.

  5. #5
    dBpoweramp Guru
    Join Date
    Apr 2015
    Location
    England
    Posts
    682

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Quote Originally Posted by christech81 View Post
    Hello all,

    Sorry to dig up an old thread but I would like some advice.

    Today I installed dBpoweramp 16.1 reference free for 21 days on Windows 10.

    Unfortunately on some of my test CD's the metadata is not retrieved, the CD ripper settings for "Retrieve metadata from" are dBpoweramp cache and freedb, the options for Discogs, GD3 and MusicBrainz are greyed out.

    Under active providers I have dBpoweramp and freedb, the options for PerfectMeta (Intelligent Lookup), Discogs, GD3 and MusicBrainz are present but greyed out.

    My registration status is Unregistered Trial 21 days remain.

    Please can you tell me how to enable the other providers and PerfectMeta.

    Thank you in advance.

    Try Run as Administrator. A colleague had this on a couple of PCs with the trial version, and this resolved the issue.

    Oggy
    Last edited by Oggy; 10-23-2016 at 04:38 AM.

  6. #6

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Thank you Oggy, I've tried running dBpoweramp as an administrator and unfortunately that did not work so I uninstalled and re-installed dBpoweramp running as administrator, that did not work either and I no longer have the option to try PerfectTunes!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •