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Thread: Download & registering

  1. #1

    Download & registering

    I purchased both R15 and PerfectTunes. I hit download for R15, it loaded into my Download file, but when I go to Open or Save, it just blinks a box and goes away, that's it. I tried again and same thing. Then I went to Download PerfectTunes, it downloaded to my Download file, and as with most files I've downloaded, it went on to the Wizard and I successfully downloaded it onto my computer. But I am for some reason stuck with R15 showing "getreg" and not proceeding onto anything. Tried restarting my computer, still the same outcome.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    40,182

    Re: Download & registering

    Which Windows version do you have?

  3. #3

    Re: Download & registering

    New computer which came with 8.1 but have upgraded to 10

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    40,182

    Re: Download & registering

    PerfectTUNES downloaded and installed ok?

  5. #5

    Re: Download & registering

    Yes

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    40,182

    Re: Download & registering

    What is the filesize of the dBpoweramp install?

  7. #7

    Re: Download & registering

    26,954 kb

  8. #8
    Administrator
    Join Date
    Apr 2002
    Posts
    40,182

    Re: Download & registering

    And what happens if you browse to and double click the installer? using Windows Explorer.

  9. #9

    Re: Download & registering

    From your page after I purchased, I click DOWNLOAD, it downloads to my Download file under the name of 'getreg' form your secure.dbpoweramp at a total of 26.3MB. It gives me the option of Open or Save. When I click on Save, it just leaves an Open button. If I click on Open, a box "flashes" very quickly but it just returns to the Open and Save Buttons. That is it. Just keeps looping like that....

  10. #10
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    1,276

    Re: Download & registering

    Hey Willywildcat,

    do you use a download manager or something like that? If yes, can you disable it? Have you tried a different web browser?


    Dat Ei

  11. #11

    Re: Download & registering

    I sure wish there was a phone number where I could call and get this issue resolved. I read great things about dBpoweramp and when I got my new computer, I was looking forward to trying it out. Plus, my CD's are getting backed up.

    Thanks

    Bill

  12. #12

    Re: Download & registering

    Just saw your reply. I will try a different browser.

  13. #13

    Re: Download & registering

    No difference

  14. #14
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    1,276

    Re: Download & registering

    Hey Bill,

    do you use a security software? Can you disable this for the installation?


    Dat Ei

  15. #15

    Re: Download & registering

    I have Norton, I can try.

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