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We have tried to reproduce this and cannot (with R17.3 which releases very soon).

Do you have any DSP effects running?

We are looking into it.

You have something which is removing dBpoweramp from the system. CD Ripper would not remove its self from the computer, only security software might do this.

The safemode would not load any security software, so that is likely blocking access to the internet.

Keep trying different discs, popular discs should have no issues getting metadata. Also check...

Have a read of this whole page:

https://forum.dbpoweramp.com/showthread.php?35037-Security-Software-Mishaps/page2

and see the number of times bitdefender appears...

Bitdefender (yet again), it has appeared on this list so many more times than other security software. This time it is detecting .bin .tmp .lnk files used by asset as virus on Windows, anyone who...

You are using Multi-Encoder?

if so, on the settings page for flac and mp3, enter the output location there in the naming section.

Yes it uses sox to process.

As you see from my post above, I would not believe anything bitdefender says, it is clearly not fit for purpose.

Uninstall your Bitdefender, it is not working even as a basic security software:

C:\Users\Clive\AppData\Local\Temp\spi1045.tmp
C:\Users\Clive\AppData\Local\Temp\spi1FC5.tmp...

Have you triggered 'Rescan Refresh all' after changing the 'The ' option? if not you need to.

Sorry this model is not supported.

Your file you have downloaded, upload to here:

https://www.virustotal.com/

I have just done that, there is no detection, even for Bitdefender:
...

If using R17.2, restart Windows in 'Safe Mode with Networking' and see how quick metadata retrieval is.

Just tested all providers and it took 9 seconds to read from all 4.

Will add to our wish list.

Webm is a video format, you would need 'dBpoweramp Video Converter' to extract the audio component to FLAC

(please note I have removed the link to a competing program from your post, this forum is...

If you create a new log in on your PC, you can have this log in for handling mp3 files, and the other one for FLAC files.

Sorry we do not have such.

Install over old, the installer will instruct what to do.

It will be a security setting somewhere in Windows, I do not know which one though sorry.

Please email the m4a file to:

https://www.dbpoweramp.com/email.htm

Which version of dBpoweramp do you have? and on which operating system?

Only the dBpoweramp Reference Upgrade to R17, the offer link is on your download page.

Additional >> Folders & Filename Browsing

You can email us the PNG? our email address is on the about link above.

Use the DSP effect Conditional Encode, set to

Action: Skip File
Bitdepth: 16 bit or below