Problem scanning library

[mville]

Re: Problem scanning library

Do you use any other Illustrate products?

[Newton John]

Re: Problem scanning library

Can you navigate within file explorer down to your flac files?


Dat Ei

Yes

[Dat Ei]

Re: Problem scanning library

Can you navigate within file explorer down to your flac files?


Dat Ei

[Newton John]

Re: Problem scanning library

Just to confirm, you can double-click the mapped drive Z: and it opens in File Explorer, showing your flac folders and files?

Yes, mville, that is correct.

[mville]

Re: Problem scanning library

[ATTACH=CONFIG]1876[/ATTACH]

It shows the Network location for flac (i.e. Z) that doesn't appear in Audio Library Select Folder

Just to confirm, you can double-click the mapped drive Z: and it opens in File Explorer, showing your flac folders and files?

[Newton John]

Re: Problem scanning library

It is Windows which is giving that error, it means the network share is not available to which ever account Asset Configuration is running in, normally it is the same account if you have administrator access rights, how many user accounts do you have? Try logging onto each of them and mapping the network drive on each.

Many thanks, Spoon. I am using my own account which has administrator rights.

The only other account is my wife's which she uses on rare occasions. I have now changed her user status to administrator, logged in as her, mapped the drive Z: and found she has exactly the same issue as me.

Then went back to my account and find that nothing has changed.

[Spoon]

Re: Problem scanning library

It is Windows which is giving that error, it means the network share is not available to which ever account Asset Configuration is running in, normally it is the same account if you have administrator access rights, how many user accounts do you have? Try logging onto each of them and mapping the network drive on each.

[Newton John]

Re: Problem scanning library

In the 'Audio Library Select Folder' type into the white text box:

Z:\

then press enter, what happens?

It gives message "Drive z: does not exist"

[Spoon]

Re: Problem scanning library

In the 'Audio Library Select Folder' type into the white text box:

Z:\

then press enter, what happens?

[Newton John]

Re: Problem scanning library

Yes, that is correct. In Asset UPnP Configuration, what version is showing?

Version 6.1

[mville]

Re: Problem scanning library

I believe I should be able to click on just Z to achieve this. Furthermore, and the software ought to recognise the sequence as Z. Is that correct?

Yes, that is correct. In Asset UPnP Configuration, what version is showing?

[Newton John]

Re: Problem scanning library

One last thing, can you post a screenshot of just This PC in File Explorer, showing the Naviagation Pane and the main File Explorer pane (right hand pane) which shows Folders, Devices and drives and Network locations?

It shows the Network location for flac (i.e. Z) that doesn't appear in Audio Library Select Folder

[Newton John]

Re: Problem scanning library

The question was not, what does the UNC path look like in Asset UPnP Configuration, rather:
How are you selecting the whole path \\NAS01-98-10\media\music\flac?, if it is NOT showing in File Explorer.

Sorry if I did not explain that very well. I am clicking on the following in turn:

1. Add Folder (in Audio Library)
2. Network
3. NAS-01-98-10
4. Media
5. Music
6. Flac

I believe I should be able to click on just Z to achieve this. Furthermore, and the software ought to recognise the sequence as Z. Is that correct?

[mville]

Re: Problem scanning library

[ATTACH=CONFIG]1872[/ATTACH]

Here is another screen shot so you can see exactly what I mean.

You can see Z: on the right in This PC but not on the left in Select Folder for Audio Library.

One last thing, can you post a screenshot of just This PC in File Explorer, showing the Naviagation Pane and the main File Explorer pane (right hand pane) which shows Folders, Devices and drives and Network locations?

[mville]

Re: Problem scanning library

If you look at the first screenshot you will see the whole path selected.

The question was not, what does the UNC path look like in Asset UPnP Configuration, rather:
How are you selecting the whole path \\NAS01-98-10\media\music\flac?, if it is NOT showing in File Explorer.

The second screenshot shows the process of attempting to find the path. As you can see Z: just does not appear in Select Folder even though it is clearly mapped. I am using Windows Pro.

Yes, I see that and it makes no sense to me, that is why I stated:
Maybe Spoon can advise, as I am out of ideas.

I'll post if I can work out what is going wrong here.