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Thread: Unable to see Network - Windows 10

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  1. #1

    Join Date
    Jun 2023
    Posts
    4

    Unable to see Network - Windows 10

    I purchased Asset UPnP and db power amp Music Converter some time ago and itís been fine, until yesterday. My PC (running Windows 10) was running slow so I ran a clean disk function and deleted a bunch of temporary files. Since then it will not work (although I can play music direct from my NAS) by passing Asset UPnP.

    My problem is I am unable to select the Audio Library) (Add Folder) as despite my best efforts (and searching the forum) my set-up will not show the network so I am unable to set the route to my music on my WD my book live duo folder.

    Your help would be appreciated
    Network
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  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,613

    Re: Unable to see Network - Windows 10

    Ensure Asset is running under the local account, not service. Then Map your network drive as a real drive letter if that does not work (remembering to click the 'Remember Password' and reconnect at login).

  3. #3

    Join Date
    Jun 2023
    Posts
    4

    Re: Unable to see Network - Windows 10

    Hello. Yes my account is local. It has worked fine until following a slow computer, I ran a Microsoft (part of the PC not a link) disk clean, deleted a bunch of files and now I have the problem. My music is located on a WD My book live Duo, always has been and is not part of a drive (with a letter) Prior to my problem, I would load asset, then advanced settings - edit - audio library - add folder - select network see my WD - navigate to the folder that contains my music and asset would assign this root and it would play. Now when I select network, nothing on my network is shown and I am unable to select my music.

    Your help would be appreciated. I did wonder if you could issue me a code so I may re-install my original purchase and solve the problem that route. Kind regards Michaelimage0.jpegimage1.jpg

  4. #4
    Administrator
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    43,613

    Re: Unable to see Network - Windows 10


  5. #5

    Join Date
    Jun 2023
    Posts
    4

    Re: Unable to see Network - Windows 10

    Hello. Sort for delay, was on holiday. Tried this today. Same problem unfortunately, no network devices at all are shown to map.

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    43,613

    Re: Unable to see Network - Windows 10

    The issue lies outside of Asset (if cannot map a network share outside of asset), you will have to look at the NAS and ensure it is creating a network share and can be logged in to.

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