I recently purchased the complete package for windows and osx of the family pack for all software. I got the install page, but when I try downloading the video converter it downloads the same dbpoweramp installer which when installed does not have the video converter. Right-click on video files doesn't have the convert to options that music files have either.

I separately then installed the trial hoping that would work as a registered version, but it shows as a trial.

Can someone help me get a registered version of that with my order?

Also I tried looking up via the lookup by order number but it brings me back to the same page with wrong download for the video converter registered version.