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Thread: Can't install

  1. #1

    Join Date
    Dec 2004
    Posts
    14

    Can't install

    Hi,

    I bought Ref.17 to upgrade my v16, but when I try to install over the top I get an error message saying can't install, disk may be full (when it's not)
    So i uninstalled v16, rebooted and tried again - same error.
    So i tried installing v16 back again - same error :(
    I'm guessing there's something on my system upsetting the installation, just wondering if you could help me out with pointers to possible causes?

    Many thanks
    Lozzy

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    41,597

    Re: Can't install

    Security software, restart your Windows in Safemode, this ensures nothing else is running, then install.

  3. #3

    Join Date
    Dec 2004
    Posts
    14

    Thumbs up Re: Can't install

    Quote Originally Posted by Spoon View Post
    Security software, restart your Windows in Safemode, this ensures nothing else is running, then install.
    Spoon, you're a star! That did it. I had 'disabled' my security stuff from the tray but that obviously wasn't deep enough.
    Thank you also for such a swift support response.

    I'll be honest, the prospect of not having dbp at all made me sweat a bit LOL

    Thanks again...

    Lozzy

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