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Thread: Asset Digital Signature

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  1. #1

    Join Date
    Feb 2021
    Posts
    7

    Question Asset Digital Signature

    I have used Asset for a number of years & recently updated my NAS to a QNAP TS453D.

    I installed Asset 7.2 but now get regular advise that Asset has no digital signature.

    It will start up OK but a day later it stops with a message it has an invalid digital signature.

    Error 2021-02-16 07:50:02 System 127.0.0.1 App Center App Installation [App Center] Asset has an invalid digital signature. The app has stopped and cannot be installed on QTS. You can remove it in the App Center.

    I can restart the app which then runs for 24hrs os so then stops again.

    Is there a known solution please?

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    41,579

    Re: Asset Digital Signature

    Update your qnap to the latest firmware.

  3. #3

    Join Date
    Feb 2021
    Posts
    7

    Re: Asset Digital Signature

    Thank you for your suggestion.

    The firmware is at version 4.5.2.1566 which is the most recent available, issued on 02/02/2021.

    This update was installed before Asset on the new NAS.

    All the security apps on the QNAP are up to date.

    The previous log entry to the one in my first post was:

    Error 2021-02-19 23:03:46 System 127.0.0.1 App Center App Installation [App Center] Asset has an invalid digital signature. The app has stopped and cannot be installed on QTS. You can remove it in the App Center.

    In order to use Asset, I have to manually restart via the AppCenter which then works as normal for a day or so until the system stops it again!

    It appears the latest version of QTS insists on having a current digital signature.

    Any workaround solutions would be most welcome.

  4. #4
    Super Moderator
    Join Date
    Jul 2011
    Posts
    1,067

    Re: Asset Digital Signature

    We're sorry but these things are out of our control for now.

    Our attempts to get in contact with QNAP last year to obtain a digital signature ended with no meaningful responses.

    Also, last time all unsigned packages were rejected, QNAP support claimed that it was a result of a bug in the firmware.

    If the problem persists, we'll try contacting QNAP again.

  5. #5

    Join Date
    Feb 2021
    Posts
    7

    Re: Asset Digital Signature

    The App has closed again this morning.

    Error 2021-02-22 07:50:04 System 127.0.0.1 App Center App Installation [App Center] Asset has an invalid digital signature. The app has stopped and cannot be installed on QTS. You can remove it in the App Center.

    In the mean time it looks as though I will have to restart Asset manually when required.

    Let's hope a future update to QTS will solve this issue.

  6. #6

    Join Date
    Feb 2021
    Posts
    7

    Re: Asset Digital Signature

    I have raised this today as an issue with QNAP as Asset is not useable for more than a few hours.

    Will post outcome when received.

    From a user perspective I cannot tell if the problem lies with QNAP or the Asset software.

    Comments welcome!

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