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Thread: Failure to retrieve metadata

  1. #1

    Failure to retrieve metadata

    Hi

    Bit of a weird one: on my MacPro, Cd Ripper is failing to source metadata from online - just stalls at the beginning of the process, or at the penultimate provider.

    Mojave 10.14.6, dbPoweramp 17.1 beta 5 (1)

    Works fine on the same internet connection with my MacBook Pro 13" running Catalina...Screenshot 2020-05-21 at 17.59.30.jpg And until a few days ago, worked fine on this machine too. No problems accessing the internet from either machine

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    39,987

    Re: Failure to retrieve metadata

    You have tried a full restart of computer? and the computers date and time are correct?

    Does the computer have any security software?

  3. #3

    Re: Failure to retrieve metadata

    Have done (no security software). Will try another reboot

  4. #4

    Re: Failure to retrieve metadata

    Quote Originally Posted by James Harvey View Post
    Have done (no security software). Will try another reboot
    Clean reboot - no difference. still hanging as before.

  5. #5

    Re: Failure to retrieve metadata

    ...If I try to trigger a a "retrieve metadata search" from a particular provider (e.g. GD3), app pizza wheels and has to be Force Quit

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    39,987

    Re: Failure to retrieve metadata

    Checked the computer time and date?

  7. #7

    Re: Failure to retrieve metadata

    Quote Originally Posted by Spoon View Post
    Checked the computer time and date?
    Looks good to me

    Screenshot 2020-05-21 at 23.20.06.png

  8. #8
    Super Moderator
    Join Date
    Jul 2011
    Posts
    899

    Re: Failure to retrieve metadata

    Thanks for your feedback.
    On the offending machine, please open dBpoweramp's Advanced Settings, Converter tab, [Save Configuration Snapshot]; then email the saved file to peter@dbpoweramp.com for analysis.

  9. #9

    Re: Failure to retrieve metadata

    Thanks. When I go to advanced setting and attempt to click on the converter tab, there is a bug (greay bar across all the tabs see screenshot), and instead I just get linked to the help page (screenshot)Screenshot 2020-05-28 at 10.53.55.jpgScreenshot 2020-05-28 at 10.54.20.jpg

  10. #10
    Super Moderator
    Join Date
    Jul 2011
    Posts
    899

    Re: Failure to retrieve metadata

    Thanks for the bug report.
    New beta version posted-
    https://forum.dbpoweramp.com/showthr...-R17-1-for-Mac
    The help button should no longer overlap other title bar content.

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