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Thread: Problem Installing R17

  1. #1

    Join Date
    Jan 2014
    Location
    North Warks, UK
    Posts
    23

    Problem Installing R17

    Hi Folks
    I get an error message when I try to install R17. It warns that there are pending uninstall actions and that I need to restart the PC. THe restart doesn't change anything. I think I've tried to attach a snip of the message. Any idea of what needs to be done?
    Thanks
    Gavin
    Attached Images Attached Images

  2. #2

    Join Date
    Jan 2014
    Location
    North Warks, UK
    Posts
    23

    Re: Problem Installing R17

    Problem solved! I took a guess that it was dbPoweramp itself that was pending an uninstall. I uninstalled manually, re-booted and the R17 installation has now worked. I'm not sure if I did something wrong initially but I guess this could be a bug?

  3. #3

    Join Date
    Jan 2014
    Location
    North Warks, UK
    Posts
    23

    Re: Problem Installing R17

    Or rather not entirely solved. Since I've got a family pack registration I tried installing it on a 'virginal' PC elsewhere in the house - and I got the same message. Again, a simple re-boot didn't work. Any idea how I track down the impending action?

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    40,243

    Re: Problem Installing R17

    You can force the install, sometimes uninstall actions stick in the registry, so it can be ignored if you have restarted the PC.

  5. #5

    Join Date
    Jan 2014
    Location
    North Warks, UK
    Posts
    23

    Re: Problem Installing R17

    Thanks, Spoon, I've ignored the warning (despite it sounding quite dire to do so) and the install has completed.

  6. #6

    Re: Problem Installing R17

    Hello!
    Please Im having exactly the same problem:
    1)I installed the trial versión of dBpoweramp Reference [Music Converter & CD Ripper] for afew days
    2)I decided to buy the full version
    3)I uninstalled the trial version
    4)I paid for dBpoweramp Reference [Music Converter & CD Ripper]
    5)I downloaded dBpoweramp Reference [Music Converter & CD Ripper]
    6)I tried to install dBpoweramp Reference [Music Converter & CD Ripper]
    7)I got a message error telling me that there are pending uninstall actions and that I need to restart the PC
    8)I restarted PC several times but didn't work
    9)I turned off PC for 30 minutes then turned it on again I tried installing and still got the same message error
    10)I searched for any single file in my PC that had "poweramp" as part of its name
    11) I found a few files that had "poweramp" as part of their name
    12) I deleted them all
    13) I restarted PC
    14) I tried installation but still the very same error message telling me there are uninstall stuff pending
    15) I got tired and I just click the option "yes, continue no matter what in spite it is not recommended"
    16) Installation was succesful

    Now, what do you think? Should I do something now?
    Maybe unistall it and re install it again?
    Maybe just leave it as is?
    Please, help, thanks"

  7. #7
    Administrator
    Join Date
    Apr 2002
    Posts
    40,243

  8. #8

    Re: Problem Installing R17

    Hello, thank you, I did what you mention in the other post and here is what I found inside the "HKEY_LOCAL_MACHINE\SYSTEM\\CurrentControlSet\\Con t rol\\Session Manager" folder:

    \??\C:\Program Files\Common Files\McAfee\ClientAnalytics\Plugins\clock


    Now, do I need to do something about it?

    Thanks!

  9. #9
    Administrator
    Join Date
    Apr 2002
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    40,243

    Re: Problem Installing R17

    You can safely ignore that entry.

  10. #10

    Join Date
    Aug 2017
    Location
    Harrisburg PA
    Posts
    1

    Re: Problem Installing R17

    I've got V.14 still on my workstation. Should I uninstall all V.14 utilities before installing V.17, or does it go nicely right on top of them?

  11. #11
    Administrator
    Join Date
    Apr 2002
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    40,243

    Re: Problem Installing R17

    You are best to uninstall.

  12. #12

    Join Date
    Jan 2011
    Posts
    15

    Re: Problem Installing R17

    I have just purchased R17 and when I try to install it I get the message "unable to extract a file from install"
    I've checked my AV software, Kaspersky, and can't see anything there
    I retried R16.5 and that ran perfectly
    Is there something different about R17 or have I got a faulty file?

  13. #13
    Administrator
    Join Date
    Apr 2002
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    40,243

    Re: Problem Installing R17

    When you run the install does it show some files installing and it gets stuck later on, or seems to be the first file?

  14. #14

    Join Date
    Jan 2011
    Posts
    15

    Re: Problem Installing R17

    The message box pops up instantly after double clicking the exe file

  15. #15
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    1,282

    Re: Problem Installing R17

    Sounds like a false positive by your security software. Can you disable it for a test?


    Dat Ei

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