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Thread: Music keeps cutting out

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  1. #1

    Join Date
    Jan 2020
    Location
    Bristol, UK
    Posts
    5

    Music keeps cutting out

    Hello. I have recently purchased a QNAP NAS and am trying to get Asset running. Although it can see my music and starts to play, it keeps cutting out every few seconds. I am using a Naim SuperUniti, and I have also noticed that the Asset server on both the Naim App and the front panel display keeps disappearing and reappearing every few seconds. It's there, it's not there, it's there, it's not there, and so on.

    I've narrowed this down to Asset as my Naim will play fine using the built in QNAP server. It also plays fine from a Netgear NAS.

    Does anyone have any suggestions as to what the issue might be?

    Many thanks.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    40,389

    Re: Music keeps cutting out

    There is no wireless involved between QNAP and Naim player? or any ethernet over power socket adapters?

  3. #3

    Join Date
    Jan 2020
    Location
    Bristol, UK
    Posts
    5

    Re: Music keeps cutting out

    No, it's all dedicated network cables via a switch. Just to double check, I relocated both the Naim and the QNAP adjacent to my switch and plugged them directly in, using different patch cables and different ports on the switch. Still the same problem.
    Last edited by Blackthorn; 02-05-2020 at 11:55 AM.

  4. #4
    Administrator
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    Apr 2002
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    40,389

    Re: Music keeps cutting out

    What format is your music?

  5. #5

    Join Date
    Jan 2020
    Location
    Bristol, UK
    Posts
    5

    Re: Music keeps cutting out

    Flac. However, just to check, I have also tried with mp3 and the same thing happens. I think the issue is not so much with playing music but something more fundamental with the Asset server. As I mentioned, this keeps disappearing and reappearing in the Naim App.
    Last edited by Blackthorn; 02-06-2020 at 02:57 AM.

  6. #6
    dBpoweramp Enthusiast
    Join Date
    Aug 2018
    Posts
    88

    Re: Music keeps cutting out

    I doubt this is an Asset problem, probably a connection drop out between your control point (what is it? iOS or Android), maybe the Naim app.
    I suggest before you go to Naim or QNAP, you try a complete system power cycle, turn everything off, including the IPS wireless hub (router), leave it all off for at least 5 minutes so the ISP system logs that you're off.
    Restart the system in the following order
    Wireless router - let it fully complete its start process.
    LAN switch if installed
    NAS - let it complete its start process
    Naim - this should find the network automatically but may need some time or manual help with the front panel buttons.
    Control Device, in some cases of network discovery problems it might be worth to delete the app, clear the RAM & saved screens & power cycle, then re-install the app.
    Last edited by Mike-B; 02-06-2020 at 06:29 AM.

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