We have 5 0r 6 HP enterprise-grade workstations running either Windows 10 Pro, 64-bit or Windows 7 Pro, 64-bit. All have at least 16GB of RAM. The machine I am using now is an HP xw8600 workstation with an 8-core, 3.4GHz SSD and 32GB of RAM. Our Internet connections are fast and reliable.

It is quite common to load a CD and have metadata appear...and then suddenly disappear, leaving no metadata whatsoever except for track numbers. On new CDs, when this happens, we can usually find correct metadata to refill the screen by manually choosing Retrieve Metadata From ... > CD-Text (and CD-ISRC). On older CDs, we may or may not encounter this problem.

Do you have any recommendations on how to configure Active Providers to maximize effectiveness? Are there other settings that could cause retrieval followed by a disappearing act like this?

I hesitate to recommend dBpoweramp to our clients and co-workers because of this issue. What's going on? Version 16.6 is not "done."

d2b, aka "Dennis"