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Thread: No PerfectMeta data after upgrade

  1. #1

    Join Date
    Mar 2019
    Posts
    4

    No PerfectMeta data after upgrade

    I've had no issues with metadata retrieval in CD Ripper until today when I upgraded from 16.2 to 16.6. Now it won't bring back any data at all. I tried reinstalling and turning the internet option on and off. What could be going wrong here? Thanks.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    38,370

    Re: No PerfectMeta data after upgrade

    You downloaded and installed the registered version from here:


    http://www.dbpoweramp.com/registration/

    ?

  3. #3

    Join Date
    Mar 2019
    Posts
    4

    Re: No PerfectMeta data after upgrade

    Yes. I have a license. I got my order number, entered it, and downloaded the software.

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    38,370

    Re: No PerfectMeta data after upgrade

    If you are getting no metadata, then it suggests that you have a firewall which is blocking dBpoweramp from accessing the internet. Even our free version will always return track data.

  5. #5

    Join Date
    Mar 2019
    Posts
    4

    Re: No PerfectMeta data after upgrade

    I turned off the firewall and tried again. Still no data.

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    38,370

    Re: No PerfectMeta data after upgrade

    Try starting Windows in safe mode, this will ensure that nothing else is loaded which can block CD Ripper.

  7. #7

    Join Date
    Mar 2019
    Posts
    4

    Re: No PerfectMeta data after upgrade

    Sorry, it took some time to arrange to do this. Starting in Safe Mode with Networking did not change anything, it still won't retrieve any data. I also trying uninstalling and installing the software again. This also didn't work. I want to be able to use the software I purchased from you. Thanks.

  8. #8
    Administrator
    Join Date
    Apr 2002
    Posts
    38,370

    Re: No PerfectMeta data after upgrade

    Clear all the settings:

    https://forum.dbpoweramp.com/showthr...rom-the-System

    Then download the registered version and install.

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