Quote Originally Posted by mville View Post
Completely disabled, are you sure?

In this situation, I would:

1. Use the msconfig utility and disable ALL Bitdefender start-up services and applications, restart the PC and try to convert again. This is the best way to rule out Bitdefender.

OR

2. Boot into safemode and try to convert again. This is the best way to rule out any other 3rd party software.
mville...I am unaware of your relationship with the the support ticket process that you are responding to. My conversation up to this point has been with "Spoon", and while I do appreciate your willingness to help, I can't help but feel that the logical approach here is to deal exclusively with "Spoon".

However, for the sake of clarification, I performed the following tests:
(1) completely uninstalled BitDefender (including all previous personal settings) and tested the problem. The 0 Byte MP3 file creation problem was unaffected.
(2) prior to reinstalling Bitdefender, I booted into safe mode and retested. MP3 files were created successfully.
(3) I reinstalled BitDefender, then rebooted into safe mode and retested. MP3 files were created successfully.