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Thread: Problem installing software on Win 10

  1. #1

    Problem installing software on Win 10

    Hi, Just upgraded my laptop and tried to install my older version R15.something..... failed.
    Decided to upgrade so paid and d/l latest version 16.4
    This also won't install.
    I also tried the 16.5 Beta and this gave the same error.

    I've attached jpg showing the error when trying to install.

    Anyone have any ideas what's happening?

    thanks
    Attached Images Attached Images

  2. #2
    dBpoweramp Guru
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    Re: Problem installing software on Win 10

    See this. You need to copy that file in your screenshot to your desktop from %tmp then run it from there.

    https://forum.dbpoweramp.com/showthread.php?35515-Problem-with-installing-15-2

  3. #3

    Re: Problem installing software on Win 10

    thanks worked a treat!

  4. #4

    Join Date
    Aug 2011
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    5

    Re: Problem installing software on Win 10

    Quote Originally Posted by garym View Post
    See this. You need to copy that file in your screenshot to your desktop from %tmp then run it from there.

    https://forum.dbpoweramp.com/showthread.php?35515-Problem-with-installing-15-2
    I am having exactly the same problem.

    moved to the desktop - didnt help.

    turned off "cylane protect" - didnt help

    downloaded with cylane "off" still get same error.

    transferred to a USB stick - run as administrator - still same error.

    any more ideas?

  5. #5

    Join Date
    Aug 2011
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    5

    Re: Problem installing software on Win 10

    I am trying to install 16.5 and having the same problem. running Win 10 pro 64bit

    copied to desktop - same error

    turned off Cylane protect: - same error

    Download with Cylane "off" - same error

    copied to a USB - run as admin - same error

    Not sure what to do next? Any ideas???
    Last edited by nawill; 09-23-2018 at 08:49 AM.

  6. #6
    dBpoweramp Guru
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    Nov 2007
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    Re: Problem installing software on Win 10

    Quote Originally Posted by nawill View Post
    I am trying to install 16.5 and having the same problem. running Win 10 pro 64bit

    copied to desktop - same error

    turned off Cylane protect: - same error

    Download with Cylane "off" - same error

    copied to a USB - run as admin - same error

    Not sure what to do next? Any ideas???
    did you copy the file that got created in your tmp directory after running the installer as noted in my earlier thread link. This is not the downloaded installer file, but a different file.

  7. #7
    Administrator
    Join Date
    Apr 2002
    Posts
    37,642

    Re: Problem installing software on Win 10

    You should run the install, it gives the error in the original message, you then look in the temp folder for the extracted install exe (the full name is given in the error message) it is this file you copy to the desktop and run.

  8. #8

    Join Date
    Aug 2011
    Posts
    5

    Re: Problem installing software on Win 10

    Ok thanks

    Works now. I missed the need to find the temp file

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