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installation failure Asset uPnP Premium on QNAP NAS TS-221
Hi,
I was trying to update from Asset uPnP trial v6.1 to the Premium version.
Like suggested, I removed the trial, restarted and manually tried to install the premium version.
I don't succeed in installing it. Nor does it make a log.
The NAS is a QNAP TS-221, arm based...
What could be the problem here?
A while back I was able to install the trial version. But I don't remember if there was a QTS update on the NAS in between former installation and today's version.
Some support would be appreciated?
Thanx!
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Nope.
The (manual) installer on the TS-221 stops immediatly when clicking the OK button for installation.
Still not logging, like nothing happened...
I just payed 30 euro, so it would be nice to see it work
Last edited by mrbadmf; 08-09-2018 at 08:09 AM.
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
"This video is unavailable." says youtube.
Can you SSH to your QNAP device and run the .qpkg manually? It runs like a Linux executable on a QNAP system, installing its payload.
What if you reboot the QNAP device?
The trial/registered versions are built together, from the same Asset binaries, using the same tools, so it's virtually impossible that one of them works and the other does not.
Also there's no need to uninstall old version prior to the installation of new. In fact it is recommended to install over, so you can use trial/beta to upgrade registered to a newer version while retaining registered status.
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Hi Peter,
I changed the video's settings. It just demonstrates what happens if I want to install the Asset qpkg.
Really nothing. Nothing to find...
Neither the trial nor the premium version seems to succeed.
I don't understand. A while back I installed the trial/free version...
I still need your help please...
Thanx,
Luc
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Thanks for the info.
Indeed it looks like the QPKG does not install on your device. Which implies that it is a problem with QPKG packaging process rather than Asset program itself. I'll get back to you with some alternate QPKGs to try soon.
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Thank you very much!
Additional info:
TS-221
Firmware version:4.3.3.0628
Datum:2018/07/25
Last edited by mrbadmf; 08-19-2018 at 05:16 PM.
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Sorry about the delay. Here are some alternate versions of Asset for you to try:
https://www.dbpoweramp.com/beta/Asset_R6.2b6-new.qpkg [latest, rebuilt with different QNAP tools revision]
https://www.dbpoweramp.com/beta/Asset_6_trial.qpkg [old version]
Please report if either of them works, most importantly the first one.
It will function as the trial version. Once we get this issue sorted out, we'll be promoting Asset R6.2 to stable soon so a registered version will be available shortly.
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
No prob for the delay
Tried both the alternate versions you linked.
None of them worked. Still that same issue...
Firmware version is now: 4.3.3.0644
Datum: 2018/08/10
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Just to rule out that some recent change on our side caused it, here are some obscenely old versions of Asset that I dug up:
https://www.dbpoweramp.com/beta/Asse...2b1_trial.qpkg
https://www.dbpoweramp.com/beta/Asset_5.1.1_trial.qpkg
Does either of the above work?
Have you tried rebooting the NAS?
My primary QNAP is already on firmware 4.3.4, can you check for firmware updates to see if there's anything newer?
And finally, if none of the above helps:
Can you log into the NAS with SSH, enter a folder containing Asset QPKG and run the QPKG manually through SSH (as a plain executable) to see what it says?
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
I can't go to 4.3.4. The latest firmware version for TS-221 is 4.3.3.0644, installed 23 aug 2018. It is ARM based.
No matter wich version, the result is always the same.
So I chose your final solution.
I succeeded in SSH to install the Asset_R6.2b6-new.qpkg.
So I tried again with SSH to install Asset-premium.qpkg, and oh wonder... It installed! :D It runs now 6.1.
I don't know if proper installation of newer version(s) will succeed in the future via Qnap App center.
So maybe you still may find the solution?
How about future updates? Will I get a notification? Or do I need to check once in a while?
Already a big thanx for the support. I'm glad to have the Asset uPnP running again!
Kind regards, Luc
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Re: installation failure Asset uPnP Premium on QNAP NAS TS-221
Thanks for the reply and for taking the effort to install over SSH. Sounds like the app center is bugged and that's it. As far as I know, running the QPKG via SSH is just as good as using the app center.
Asset isn't available via QNAP store so it does not auto update via the app center. You will have to check for new versions manually.
You can just grab any newer QPKG and update by running it via SSH, without uninstalling the old one first. Note that installing newer beta/trial QPKG on top of premium/registered will always retain the registered status.
... you've probably just saved me 200EUR on buying this exact QNAP to investigate the bug, I already have an impressive collection of QNAPs, some bought only to dissect a specific issue....
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