title
Products            Purchase            Codec Central            Forum & Support            Professional            About
  
Results 1 to 10 of 10

Thread: Program hangs accessing scanner (Albulm artwork)

  1. #1

    Join Date
    Jul 2018
    Posts
    10

    Program hangs accessing scanner (Albulm artwork)

    My older version work fine, access scanner, scanner software came up all fine.


    After the upgrade, when I attempt to access the scanner, I get the spinning icon that say I'm busy, and the scanner software never comes up. After I terminate the program, my scanner software starts.

  2. #2
    Da Man
    Join Date
    Apr 2002
    Posts
    37,348

    Re: Program hangs accessing scanner (Albulm artwork)

    Which version are you using? Windows or Mac, which previous version worked?

  3. #3

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Quote Originally Posted by Spoon View Post
    Which version are you using? Windows or Mac, which previous version worked?
    Using 16.4 now, windows 7 pro 64 bit. Previous version released 2013

  4. #4

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Quote Originally Posted by KX4SAM View Post
    Using 16.4 now, windows 7 pro 64 bit. Previous version released 2013
    Old version was version 14.2

  5. #5
    Da Man
    Join Date
    Apr 2002
    Posts
    37,348

    Re: Program hangs accessing scanner (Albulm artwork)

    Do you still have R14? it would be interesting to try it once more.

    Which security software do you have?

  6. #6

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Yes, I still have it, I will reinstall and try again. He had been working prior to upgrade. I Use Vipre antivirus, and the default system firewall.

  7. #7

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    OK, I ran some test today. Reinstalled R14, it accesses scanner with no problem. 16.4 will access the scanner ONE time, after that it hangs.

  8. #8
    Da Man
    Join Date
    Apr 2002
    Posts
    37,348

    Re: Program hangs accessing scanner (Albulm artwork)

    The difference is that the 64 bit version of dBpoweramp accesses the 64 bit drivers for the scanner, it could be these are miss-behaving. You might be best forcing the 32 bit version of dBpweramp to install:

    https://forum.dbpoweramp.com/showthr...-Compatibility

  9. #9

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Quote Originally Posted by Spoon View Post
    The difference is that the 64 bit version of dBpoweramp accesses the 64 bit drivers for the scanner, it could be these are miss-behaving. You might be best forcing the 32 bit version of dBpweramp to install:

    https://forum.dbpoweramp.com/showthr...-Compatibility
    I think the only scanner drivers were 32 bit. Caught the error on shutdown. Recovered a backup Pre-install release 16. Reinstalled 32 bit version and ALL IS WELL!

    Not only awesome product, but awesome support!

  10. #10

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Thanks a lot!
    I recovered a system backup prior to install of R16, installed as 32bit, works fine now. I believe my scanner drivers are only 32bit. Happy system now!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Copyright 2018 Illustrate. All Rights Reserved.