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Thread: Program hangs accessing scanner (Albulm artwork)

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  1. #1

    Join Date
    Jul 2018
    Posts
    10

    Program hangs accessing scanner (Albulm artwork)

    My older version work fine, access scanner, scanner software came up all fine.


    After the upgrade, when I attempt to access the scanner, I get the spinning icon that say I'm busy, and the scanner software never comes up. After I terminate the program, my scanner software starts.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,852

    Re: Program hangs accessing scanner (Albulm artwork)

    Which version are you using? Windows or Mac, which previous version worked?

  3. #3

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Quote Originally Posted by Spoon View Post
    Which version are you using? Windows or Mac, which previous version worked?
    Using 16.4 now, windows 7 pro 64 bit. Previous version released 2013

  4. #4

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Quote Originally Posted by KX4SAM View Post
    Using 16.4 now, windows 7 pro 64 bit. Previous version released 2013
    Old version was version 14.2

  5. #5
    Administrator
    Join Date
    Apr 2002
    Posts
    43,852

    Re: Program hangs accessing scanner (Albulm artwork)

    Do you still have R14? it would be interesting to try it once more.

    Which security software do you have?

  6. #6

    Join Date
    Jul 2018
    Posts
    10

    Re: Program hangs accessing scanner (Albulm artwork)

    Yes, I still have it, I will reinstall and try again. He had been working prior to upgrade. I Use Vipre antivirus, and the default system firewall.

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