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Thread: CD Ripper doesn't retrieve ANY meta data

  1. #1

    Join Date
    Nov 2007
    Posts
    10

    CD Ripper doesn't retrieve ANY meta data

    I've been using dbPoweramp Reference R14 for about 6 years and ripped thousands of CDs. Just tried to rip a CD today (didn't rip for a while) and i didn't get ANY meta data. I upgraded to R16 because i thougth it could be a problem related to the last Windows 10 update, but the problem's the same :(

    Here's what i checked so far:

    - Windows Firewall is disabled
    - Sophos Antivirus is enabled but was before when CD Ripper was working

  2. #2
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    966

    Re: CD Ripper doesn't retrieve ANY meta data

    The problem of R14 is that AMG has discontinued its service and finally stopped its servers in spring: click!

    Regarding R16: please try to disable Sophos and retry to rip a CD. Maybe R16 is blocked by Sophos while R14 was not.


    Dat Ei

  3. #3

    Join Date
    Nov 2007
    Posts
    10

    Re: CD Ripper doesn't retrieve ANY meta data

    I already disabled AMG on R14 but both R14 and R16 won't get any meta data. There's no easy way of disabling Sophos to test, but it worked before, so i don't understand why it doesn't now. Only thing changed was the latest Windows update !?

    edit:

    just disabled all possible scans in Sophos AV but still no meta data
    Last edited by dt2510; 06-13-2018 at 03:22 AM.

  4. #4
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper doesn't retrieve ANY meta data

    Windows update will not stop the metadata, you need to uninstall all security software as a test to rule it out.

  5. #5

    Join Date
    Nov 2007
    Posts
    10

    Re: CD Ripper doesn't retrieve ANY meta data

    I'll uninstall Sophos then to test ...

  6. #6

    Join Date
    Nov 2007
    Posts
    10

    Re: CD Ripper doesn't retrieve ANY meta data

    Just uninstalled Sophos and disabled Windows Defender Firewall and the builtin Antivirus with no change. Still no meta data ...

  7. #7
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper doesn't retrieve ANY meta data

    Try a popular CD >> and retrieve manually from Freedb (by selecting 'Retrieve from' menu item).

  8. #8

    Join Date
    Nov 2007
    Posts
    10

    Re: CD Ripper doesn't retrieve ANY meta data

    Just tested a disc i already ripped and suddenly the other discs got meta data too ... seems to work now

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