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Thread: CD Ripper crashes everytime disc is ejected

  1. #1

    CD Ripper crashes everytime disc is ejected

    My trial version of dBpoweramp worked perfectly on Windows 7. Now I have purchased the registered version and it crashes every time a disk is ejected. Error message:

    Problem Event Name: APPCRASH
    Application Name: CDGrab.exe
    Application Version: 16.4.0.2
    Application Timestamp: 5a456628
    Fault Module Name: CDGrab.exe
    Fault Module Version: 16.4.0.2
    Fault Module Timestamp: 5a456628
    Exception Code: c0000005
    Exception Offset: 00000000000ab20b
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 740b
    Additional Information 2: 740b44e0f60a6e388b0c76b7f721eab6
    Additional Information 3: 8ca0
    Additional Information 4: 8ca0344eda785fbec2ac0d4d1a95cc11

    I reinstalled and still have same problem. Any suggestions?

    Thanks.

  2. #2
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    Try installing the trial, does it crash?

  3. #3

    Re: CD Ripper crashes everytime disc is ejected

    Quote Originally Posted by Spoon View Post
    Try installing the trial, does it crash?
    Installed the trial version and have ripped 4 CD's. So far it does not crash when ejecting.

  4. #4

    Re: CD Ripper crashes everytime disc is ejected

    Ok, the trial version just crashed now upon ejecting the 6th disc that I ripped.

  5. #5
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    Try starting Windows in Safe mode, then run CD Ripper.

  6. #6

    Re: CD Ripper crashes everytime disc is ejected

    Tried it. Also crashes in Safe Mode when ejecting CD.

  7. #7
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    In CD Ripper >> Options >> set communication to 'Windows Built-in'

  8. #8

    Re: CD Ripper crashes everytime disc is ejected

    I set communication to Windows Internal. CD Ripper still crashes, but not as much. Instead of crashing every time it now crashes once every 4 or 5 discs.

  9. #9
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    How are you ejecting the disc? by pressing the eject button in CD Ripper, or button on the drive?

  10. #10

    Re: CD Ripper crashes everytime disc is ejected

    Both. It crashes on both software and hardware methods of ejection.

  11. #11
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    What security software do you have on the system?

  12. #12

    Re: CD Ripper crashes everytime disc is ejected

    PC Matic Super Shield

  13. #13
    Da Man
    Join Date
    Apr 2002
    Posts
    36,978

    Re: CD Ripper crashes everytime disc is ejected

    Might be a worthy test to uninstall it and see if it solves the issue, because the one you report has never been reported before.

  14. #14

    Re: CD Ripper crashes everytime disc is ejected

    I uninstalled antivirus (PC Matic Super Shield), reinstalled CD Ripper, changed communication back to SCSI Pass Through, then ripped and ejected about 20 CD's with no issues. Then I installed a different antivirus (Avast) and immediately had crashes upon ejecting. I'll keep trying different antivirus programs to see if I can find one that doesn't conflict. Thanks for the help.

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