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Thread: Fully registred account but issue appear ! URGENT

  1. #1

    Join Date
    Jan 2018
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    4

    Fully registred account but issue appear ! URGENT

    Heello!

    I had the 21 days trial and during that trial a could change the KHZ from 48 to 44 and after the end of my trial it didnt work anymore of course.

    So i paid 40 euros but now that i go to advanced , choose cbr and 44khz and do convert and overwrite it charge of course but the parameter of my songs keep staying at 48 khz.

    It is very important and urgent because my dj players doesnt read vbr and 48 khz!!

    Please help !!

    Maybe issue can be because i dowloaded poweramp few times already or i dont know ?

    Thanks

  2. #2
    dBpoweramp Guru
    Join Date
    Dec 2008
    Location
    London, UK
    Posts
    2,977

    Re: Fully registred account but issue appear ! URGENT

    In dBpoweramp Control Center, what Release is showing and what is the Registration Status showing?

  3. #3

    Join Date
    Jan 2018
    Posts
    4

    Re: Fully registred account but issue appear ! URGENT

    Release 16.4 ( 64 bit )
    reference registred
    fully registred , no restriction

  4. #4
    dBpoweramp Guru
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    Dec 2008
    Location
    London, UK
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    Re: Fully registred account but issue appear ! URGENT

    Please can you confirm what file format you are converting from and what file format you are converting to?

    What application is saying your converted files are at 48kHz?

  5. #5

    Join Date
    Jan 2018
    Posts
    4

    Re: Fully registred account but issue appear ! URGENT

    this is information about one of my song

    size 4,48Capture.PNG1.PNG2.PNG3.PNG

    see all screenshot thanks

  6. #6
    dBpoweramp Guru
    Join Date
    Dec 2008
    Location
    London, UK
    Posts
    2,977

    Re: Fully registred account but issue appear ! URGENT

    If you answered my questions, I might be able to help you.

    Anyway, I'll try my best, based on your screenshots:
    01. You are converting an mp3 to an mp3?
    02. The Capture.PNG is showing the source file?
    03. Where is the screenshot of the destination file or you are overwriting the source file?
    04. Is the following option ticked?:
    dBpoweramp Control Center >> Configuration: Advanced Settings >> When Converting: Update 'Source', 'Encoder', 'Encoded By' & ' Encoder Settings' ID Tags

    FYI, I have just converted a 48kHz mp3 to a 44.1kHz mp3 using dBpoweramp 16.4 64-bit and the sample rate is showing as 44.1kHz.
    Last edited by mville; 01-12-2018 at 03:30 PM. Reason: added extra question

  7. #7

    Join Date
    Jan 2018
    Posts
    4

    Re: Fully registred account but issue appear ! URGENT

    I tried in WAV and now in seems to work.
    Thanks for your help.
    will let you know if issue appear

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