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Thread: Naim App losing contact with Asset?

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  1. #1

    Naim App losing contact with Asset?

    Hi folks,

    I’m having issues where the Naim app (V5.0, also happened with the older version) installed on an iPhone 5S (iOS 10.2) regularly drops contact with Asset Premium after a certain amount of time. I can only then reconnect by quitting Asset, relaunching, and then Asset reappears on the Naim app, works for a while, plays a couple of albums then Asset disappears again.

    My system is based on a Mac Mini running El Captan, connected so…

    BT Home Hub5 - > Ethernet cable1 -> Mac Mini & Asset.
    BT Home Hub5 - > Ethernet cable2 -> Netgear Switch -> Ethernet cable3 -> Naim UnitiQute2.

    I’ve tried the following…

    Naim app re-installs, resetting and clearing the UPnP cache.
    'Stay Connected' selected in 'Other settings' in the Naim app.
    iPhone reboots.
    Multiple Asset ‘Refresh All’ on the MacMini.
    Timed system wide shutdown & restart of all units.

    The system shutdowns help and it then works for a time, but after an hour or so, the issue returns.

    Once connected Asset runs brilliantly, fast interface, quick selection of artists / tracks selected through the configurable browse tree - just superb! Its just this recurring issue that’s compromising things.

    Would a more up to date router help? Not sure what else to try, so any help most welcome!

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,857

    Re: Naim App losing contact with Asset?

    If you set it playing, does it continue to play even though you cannot browse?

  3. #3

    Re: Naim App losing contact with Asset?

    Hi, yes, the music / album plays just fine - all the way through and I can jump tracks too?

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    43,857

    Re: Naim App losing contact with Asset?

    Try installing Kinsky on your iPhone, when the naim app cannot browse, can Kinsky browse?

  5. #5

    Re: Naim App losing contact with Asset?

    OK, will download Kinsky this afternoon and test it - many thanks.

  6. #6

    Join Date
    Apr 2015
    Location
    Switzerland
    Posts
    23

    Re: Naim App losing contact with Asset?

    The Naim iOS App got a bugfix update today to v. 5.1. Probably that helps?

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