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Thread: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

  1. #16
    Administrator
    Join Date
    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    If you have previously used the trial, or had dBpoweramp installed previously then the trial would not activate.

  2. #17
    dBpoweramp Enthusiast
    Join Date
    Jan 2014
    Posts
    76

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Thanks, I should have remembered that.

  3. #18

    Join Date
    Mar 2016
    Posts
    38

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I also have the issue that the metadata from the 4 providers is greyed out in the Review Pertectmeta Matches page in dBpoweramp16.1. I have the 'paid' version which I upgraded from the paid version of 15.3.

    My workaround is to select each provider in turn from "Retrieve metadata from:", which shows the metadata on the main page and the go back to the best provider. The main problem with this is that I cannot take tags from different providers, which would minimize editing.

    I have searched the forum for a solution, but although there are several reports of similar issues, none of the proposed solutions works for me.

  4. #19
    Administrator
    Join Date
    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    The upgrade from R15 Reference to R16 reference would be a paid upgrade to maintain the reference features. The perfectmeta option needs Reference.

  5. #20

    Join Date
    Mar 2016
    Posts
    38

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I thought I had the Reference. I paid for R15 in March 2015 and my invoice for the upgrade to R16.1 is dated 22/10/2016.

    Is there something I missed? I wonder if I should uninstall R16.1, download a new copy and reinstall?

  6. #21
    Administrator
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    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Yes, download from here:

    http://www.dbpoweramp.com/registration/

  7. #22

    Join Date
    Mar 2016
    Posts
    38

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    The new download solved the problem

    Thank you very much

  8. #23

    Join Date
    Nov 2016
    Posts
    1

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I just installed Release 16.1 64 bit (fully registered, no restrictions) to window 10 PC, after use trial version for 21 days.
    When Manual Meta Review is cliecked, no information is displayed for under Discogs, GD3, Music Branz, and freedb. I have confirmed these are turned on in "Active Providers". Please kindly advise how to access the data baase.

  9. #24
    Administrator
    Join Date
    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    If you have previously used the trial, or had dBpoweramp installed previously then the trial would not activate.

  10. #25

    Join Date
    Dec 2016
    Posts
    1

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I'm confused. I am on a trial, first time trying but heard good things about accuracy and metadata. But I'm not getting much meta data pulled on CD I'm trying. Freedb is the only one it pulls, others are grayed out. So is there a way to try out the metadata lookups to decide about purchasing?

  11. #26
    Administrator
    Join Date
    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    It sounds like the trial has not activated. If you create a new user account in windows and give it administrator access rights when creating, sign into this account and install dbpoweramp you should get the trial.

  12. #27

    Join Date
    Dec 2016
    Posts
    2

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Quote Originally Posted by Spoon View Post
    It sounds like the trial has not activated. If you create a new user account in windows and give it administrator access rights when creating, sign into this account and install dbpoweramp you should get the trial.
    I've just installed the 16.1 trial as well. The metadata providers GD3, discogs, and musicbrainz are greyed out. Only freedb is available. I would really like to get the full functionality of the metadata checking across the various providers. If this works as advertised I plan to purchase a copy. My trial says 21 days remaining so I assume it is activated. Help would be appreciated. I'm also trying the EZ CD audio converter - it doesn't have any issues accessing various databases. Thanks in advance. Merry Christmas!

  13. #28
    Administrator
    Join Date
    Apr 2002
    Posts
    41,287

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Did you create a new user account with administrator access rights?

  14. #29

    Join Date
    Dec 2016
    Posts
    2

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    My windows user account has administrator access. Why would I need to create a new account to run this trial?

  15. #30

    Join Date
    Dec 2016
    Posts
    6

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    There definitely seems to be a problem with the 16.1 Trial. I'm having the same problem as several of the previous posters. I installed the 16.1 trial over the weekend. The metadata providers GD3, discogs, and musicbrainz are greyed out. Only freedb is available.

    I've tried several suggestions I found in the forum to no avail. I then installed the PerfectTunes trial, hoping that would enable the providers, unfortunately, it didn't. I uninstalled both and reinstalled the dBpoweramp trial, but still can access the providers or the PerfectMeta functionality.

    I would really like to be able to test the full functionality of the metadata checking across the various providers before making a purchasing decision. Since the trial is supposed to be fully functional, I would appreciate advice on how to correct the problem.

    Thanks.

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