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Thread: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

  1. #1

    Join Date
    Nov 2006
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    14

    Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I just installed 16.1 and I can't seem to access any of the metadata providers. When I looked at the options, they are all greyed out.

    What can I do to access them?
    Last edited by margolbe; 08-09-2016 at 04:15 PM.

  2. #2
    dBpoweramp Guru
    Join Date
    Feb 2014
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    1,426

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Registered version? If yes, check your security software.


    Dat Ei

  3. #3
    Administrator
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    Apr 2002
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    41,301

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Run dBpoweramp from icon on the desktop and it will show registration status.

  4. #4

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Hello all,

    Sorry to dig up an old thread but I would like some advice.

    Today I installed dBpoweramp 16.1 reference free for 21 days on Windows 10.

    Unfortunately on some of my test CD's the metadata is not retrieved, the CD ripper settings for "Retrieve metadata from" are dBpoweramp cache and freedb, the options for Discogs, GD3 and MusicBrainz are greyed out.

    Under active providers I have dBpoweramp and freedb, the options for PerfectMeta (Intelligent Lookup), Discogs, GD3 and MusicBrainz are present but greyed out.

    My registration status is Unregistered Trial 21 days remain.

    Please can you tell me how to enable the other providers and PerfectMeta.

    Thank you in advance.

  5. #5
    dBpoweramp Guru
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    Apr 2015
    Location
    England
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    676

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Quote Originally Posted by christech81 View Post
    Hello all,

    Sorry to dig up an old thread but I would like some advice.

    Today I installed dBpoweramp 16.1 reference free for 21 days on Windows 10.

    Unfortunately on some of my test CD's the metadata is not retrieved, the CD ripper settings for "Retrieve metadata from" are dBpoweramp cache and freedb, the options for Discogs, GD3 and MusicBrainz are greyed out.

    Under active providers I have dBpoweramp and freedb, the options for PerfectMeta (Intelligent Lookup), Discogs, GD3 and MusicBrainz are present but greyed out.

    My registration status is Unregistered Trial 21 days remain.

    Please can you tell me how to enable the other providers and PerfectMeta.

    Thank you in advance.

    Try Run as Administrator. A colleague had this on a couple of PCs with the trial version, and this resolved the issue.

    Oggy
    Last edited by Oggy; 10-23-2016 at 05:38 AM.

  6. #6

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Thank you Oggy, I've tried running dBpoweramp as an administrator and unfortunately that did not work so I uninstalled and re-installed dBpoweramp running as administrator, that did not work either and I no longer have the option to try PerfectTunes!

  7. #7
    dBpoweramp Guru
    Join Date
    Feb 2014
    Posts
    1,426

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Is the access of Discogs, GD3 and MusicBrainz with the free version possible at all?


    Dat Ei

  8. #8
    Administrator
    Join Date
    Apr 2002
    Posts
    41,301

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    They are possible, however it sounds like the trial is not working in this instance.

  9. #9

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Thanks Dat Ei, I was under the impression that the 21 day trial of dBpoweramp had full functionality, my mistake, shame as I want to know how good the metadata matching is - I've already noticed inconsistencies with the dBpoweramp cache and freedb - such as multiple disc sets, calling the first disc CD1 then then second disk (Disc Two) etc. Nothing to do with dBpoweramp, just the variable quality of freedb.

  10. #10

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Thank you Spoon, is there anything I can try to get the providers working?

  11. #11

    Join Date
    Oct 2006
    Location
    France
    Posts
    14

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I also cannot access any databases since I went up to 16.1 (64 bit, Win 10). My Registration status is "Power Pack Registered". It all used to work and now it doesn't. Where is the page that used to allow you to re-enter your details which seemd to sort it out. I've tried running as Admin from the desktop and other suggestions but it's no use. Help, this used to be such a good program.

  12. #12
    Administrator
    Join Date
    Apr 2002
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    41,301

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    Which version were you using before the upgrade?

  13. #13

    Join Date
    Oct 2006
    Location
    France
    Posts
    14

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    64 bit, Registered Reference Release 15.3 As it is working exactly as it should, I've gone back to it for now. If I ask for the available update, it offer 16.1 which then doesn't work correctly.

  14. #14
    Administrator
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    Apr 2002
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    41,301

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    R15 Reference to R16 Reference is a paid upgrade, without it reference features are not enabled.

  15. #15
    dBpoweramp Enthusiast
    Join Date
    Jan 2014
    Posts
    76

    Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

    I installed the trial version of R16.1 Reference today in order to see the metadata differences from R15. I'm registered for R15 Reference on a different PC. On the PC with the trial version of R16.1 I also cannot access discogs, gd3 or musicbrainz. Can these metadata sites only be accessed with a registered version of R16.1?

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