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Thread: How do I install my program?

  1. #1

    Join Date
    Mar 2016
    Location
    Toronto
    Posts
    2

    How do I install my program?

    I just bought dBpoweramp Music Converter online or I thought I did but no program installs as I click on the exe file.
    What do I do to get my Converter working?

    Thank you

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: How do I install my program?

    After installation icons for dbpoweramp are created on the desktop.

  3. #3

    Join Date
    Mar 2016
    Location
    Toronto
    Posts
    2

    Re: How do I install my program?

    Quote Originally Posted by Spoon View Post
    After installation icons for dbpoweramp are created on the desktop.
    No, nothing was created on my desktop and that is exactly why I ask this question. If you cannot give me a solution I need to get a refund.
    Thank you

  4. #4
    dBpoweramp Guru
    Join Date
    Nov 2007
    Location
    Florida, USA
    Posts
    5,736

    Re: How do I install my program?

    are you using windows version. If you look in windows explorer > program files, do you see a directory called dBPoweramp?

  5. #5
    dBpoweramp Guru
    Join Date
    Dec 2008
    Location
    London, UK
    Posts
    4,015

    Re: How do I install my program?

    Quote Originally Posted by cama View Post
    I just bought dBpoweramp Music Converter online or I thought I did but no program installs as I click on the exe file.
    What do I do to get my Converter working?
    What is the name of your downloaded exe file?

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: How do I install my program?

    From the screenshot you sent, you have purchased AssetUPnP, not dBpoweramp, we have refunded your purchase, please visit:

    https://secure.dbpoweramp.com/store_purchase.aspx?p=9

    To buy dBpoweramp.

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