Download & registering

[Willywildcat]

I purchased both R15 and PerfectTunes. I hit download for R15, it loaded into my Download file, but when I go to Open or Save, it just blinks a box and goes away, that's it. I tried again and same thing. Then I went to Download PerfectTunes, it downloaded to my Download file, and as with most files I've downloaded, it went on to the Wizard and I successfully downloaded it onto my computer. But I am for some reason stuck with R15 showing "getreg" and not proceeding onto anything. Tried restarting my computer, still the same outcome.

[Spoon]

Re: Download & registering

Which Windows version do you have?

[Willywildcat]

Re: Download & registering

New computer which came with 8.1 but have upgraded to 10

[Spoon]

Re: Download & registering

PerfectTUNES downloaded and installed ok?

[Willywildcat]

Re: Download & registering

Yes

[Spoon]

Re: Download & registering

What is the filesize of the dBpoweramp install?

[Willywildcat]

Re: Download & registering

26,954 kb

[Spoon]

Re: Download & registering

And what happens if you browse to and double click the installer? using Windows Explorer.

[Willywildcat]

Re: Download & registering

From your page after I purchased, I click DOWNLOAD, it downloads to my Download file under the name of 'getreg' form your secure.dbpoweramp at a total of 26.3MB. It gives me the option of Open or Save. When I click on Save, it just leaves an Open button. If I click on Open, a box "flashes" very quickly but it just returns to the Open and Save Buttons. That is it. Just keeps looping like that....

[Dat Ei]

Re: Download & registering

Hey Willywildcat,

do you use a download manager or something like that? If yes, can you disable it? Have you tried a different web browser?


Dat Ei

[Willywildcat]

Re: Download & registering

I sure wish there was a phone number where I could call and get this issue resolved. I read great things about dBpoweramp and when I got my new computer, I was looking forward to trying it out. Plus, my CD's are getting backed up.

Thanks

Bill

[Willywildcat]

Re: Download & registering

Just saw your reply. I will try a different browser.

[Willywildcat]

Re: Download & registering

No difference

[Dat Ei]

Re: Download & registering

Hey Bill,

do you use a security software? Can you disable this for the installation?


Dat Ei

[Willywildcat]

Re: Download & registering

I have Norton, I can try.