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Thread: R15.3 Installer won't start for a re-install

  1. #16

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    Re: R15.3 Installer won't start for a re-install

    I have also right clicked and tested compatibility settings and followed the instructions. The test compatibility test confirms the settings as Windows XP SP2

  2. #17

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    Re: R15.3 Installer won't start for a re-install

    chkdsk brings up a MS-DOS style window but it disappears as straight away so impossible to read what is says

  3. #18
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    Re: R15.3 Installer won't start for a re-install

    Quote Originally Posted by AlanP View Post
    chkdsk brings up a MS-DOS style window but it disappears as straight away so impossible to read what is says
    You followed these instructions?:
    https://support.microsoft.com/en-us/kb/2641432

    I would backup important data before running chkdsk.

  4. #19

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    Re: R15.3 Installer won't start for a re-install

    Done. No errors.

    Rebooted. Tried to run R15.3 again as administrator... Still same error

  5. #20
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    Re: R15.3 Installer won't start for a re-install

    You'll have to wait for Spoon and see if he can shed some more light on what is wrong, it's probably a dMC-R15.3-Ref-Registered.exe dependency issue, as everything else appears ok.

    You may as well run the System File Checker tool as a last troubleshooting step.

  6. #21
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    Re: R15.3 Installer won't start for a re-install

    Still curious....is this your own clean Windows 7 install or was it pre-installed on the new laptop?

  7. #22

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    Re: R15.3 Installer won't start for a re-install

    Hi,

    Corrupted files found but windows unable to fix them.

    Following error messages from log

    2015-08-27 19:00:37, Info CSI 000001c0 [SR] Verifying 100 (0x0000000000000064) components
    2015-08-27 19:00:37, Info CSI 000001c1 [SR] Beginning Verify and Repair transaction
    2015-08-27 19:00:39, Info CSI 000001c3 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:00:39, Info CSI 000001c5 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:00:41, Info CSI 000001c7 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:00:41, Info CSI 000001c8 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~ ~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-27 19:00:41, Info CSI 000001ca [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:00:41, Info CSI 000001cb [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~ ~6.1.1.0.3068708-814_neutral_GDR"

    2015-08-27 19:07:37, Info CSI 00000359 [SR] Beginning Verify and Repair transaction
    2015-08-27 19:07:37, Info CSI 0000035b [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:07:37, Info CSI 0000035d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:07:37, Info CSI 0000035f [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:07:37, Info CSI 00000360 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~ ~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-27 19:07:37, Info CSI 00000362 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-27 19:07:37, Info CSI 00000363 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~ ~6.1.1.0.3068708-814_neutral_GDR"

  8. #23
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    Re: R15.3 Installer won't start for a re-install

    Quote Originally Posted by AlanP View Post
    Corrupted files found but windows unable to fix them.
    I don't think this is a problem, see the answer listed here:
    http://answers.microsoft.com/en-us/w...8291a8f?auth=1

    It seems like issue with a previous Windows Update from June 2015:
    https://support.microsoft.com/en-us/kb/3068708

  9. #24
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    Re: R15.3 Installer won't start for a re-install

    All of that looks related to Windows internal telemetry....perhaps there was an improper shutdown while it was "phoning home" or trying to collect data or something. Hard to know. Also not sure how it would specifically impact dBp, aside from being a general Windows corruption.

    I would test the Windows Installer (.msi) functionality with another program.....just try installing some other small program to see if the installer works.

    Once more......clean install, or pre-installed?

  10. #25

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    Re: R15.3 Installer won't start for a re-install

    Looking on the Microsoft Download Center Windows Installer 4.5 Redistributable is the latest version and for XP not Windows 7. My new laptop is running Windows 7, my previous laptop was running XP.

    The laptop came pre-loaded with Windows 7

  11. #26
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    Re: R15.3 Installer won't start for a re-install

    Quote Originally Posted by BrodyBoy View Post
    Also not sure how it would specifically impact dBp, aside from being a general Windows corruption.
    Yes, I don't think the sfc corruption is at all related to the dMC-R15.3-Ref-Registered.exe error.

    Quote Originally Posted by BrodyBoy View Post
    I would test the Windows Installer (.msi) functionality with another program.....just try installing some other small program to see if the installer works.
    Agreed. Perhaps try installing the dBpoweramp trial, found here:
    https://www.dbpoweramp.com/dmc.htm

  12. #27

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    Re: R15.3 Installer won't start for a re-install

    Sorry guys, no good either... Same error message

  13. #28
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    Re: R15.3 Installer won't start for a re-install

    Quote Originally Posted by AlanP View Post
    Looking on the Microsoft Download Center Windows Installer 4.5 Redistributable is the latest version and for XP not Windows 7. My new laptop is running Windows 7, my previous laptop was running XP.

    The laptop came pre-loaded with Windows 7
    Sorry if it seems I'm harping on your installation status, but to me, this smells like a bigger Windows system issue, not anything specific to dBp. If you'll indulge me....you're saying that you bought a brand new laptop (literally "OEM new") that came with Windows 7 as the licensed OS? Which manufacturer, and did it also have a bunch of OEM bloatware?

  14. #29
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    Re: R15.3 Installer won't start for a re-install

    Try installing a completely different program (not related to dBp). Anything that uses the MS installer..... If you get the same issue with any installation attempt, I would seriously consider performing a fresh Windows installation or, if you are not comfortable with that, returning the new laptop as defective.

    In my experience, a Windows installation that has basic functionality issues from the start shouldn't be trusted going forward. It's never fun to re-install (or replace), but it's a lot easier when the setup is relatively new and you haven't yet installed & customized a lot of stuff.

  15. #30
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    Re: R15.3 Installer won't start for a re-install

    Try installing MP3Tag:
    http://www.mp3tag.de/en/download.html

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