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Thread: m4a decoder missing

  1. #1

    Join Date
    Aug 2015
    Posts
    4

    m4a decoder missing

    My PC crashed, so I had to reinstall Windows (Vista). Then I reinstalled dBpoweramp, using dMC-r13.5-Registered.exe. When I try to convert an m4a file to flac, I get a conversion error ... m4a codec not installed... Before the PC crashed, I was able to convert m4a's. Codec central says that this decoder is included with dBpoweramp. Any ideas on how to fix this?
    Could this result from skipping earlier versions? I first purchased dBpoweramp in 2008, and installed r13.1 at that time, and updated to later versions as they became available.
    Best regards,
    D. Smith

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    38,382

    Re: m4a decoder missing

    Update to the latest version, Re-issue registered version of dBpoweramp can be downloaded from this page:

    http://www.dbpoweramp.com/registration/

    (clicking the above link from your email program might not open the link, copy and paste it into the title bar).

    Enter your Order reference / receipt number when asked, a download link is then presented.

    Lost your order number? visit: https://secure.dbpoweramp.com/lostorder.aspx

  3. #3

    Join Date
    Aug 2015
    Posts
    4

    Re: m4a decoder missing

    Do I need to purchase dBpoweramp Reference R15 to fix this problem?
    Thanks,
    D. Smith

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    38,382

    Re: m4a decoder missing

    Looking at your download you have the Power Pack, so you can upgrade to the non-Reference version, R15

  5. #5

    Join Date
    Aug 2015
    Posts
    4

    Re: m4a decoder missing

    I haven't been able to find the non-Reference version, R15. Here's what I tried:

    http://www.dbpoweramp.com/registration/ takes me to "Begin Registration Retrieval"
    My Order is looked up, then it shows two choices:
    "dBpoweramp Music Converter R13.5 (Registered) Download"
    "Purchase dBpoweramp Reference R15 (with 50% discount) View Offer"

    The first allows me to download R13.5, which I already have (but m4a decoder is missing).
    The View offer only shows offers for Reference R15, no non-Reference version.

    Please advice,
    Thanks,
    D. Smith

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    38,382

    Re: m4a decoder missing

    Please email your order number:

    https://www.dbpoweramp.com/email.htm

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