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Meta Data REtrieval Error

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  • tomhubb
    • Jan 2015
    • 3

    Meta Data REtrieval Error

    I have installed CD Ripper v15 on Windows 7 and Windows 8.1 PCs. The ripper works correctly on the Windows 7 PC but does note retrieve the meta data for CDs on the v8.1 PC. I have purchased the family pack so, I have a registered copy for both PCS. I do not know what could be blocking the meta data on the v8.1 PC.
  • Spoon
    Administrator
    • Apr 2002
    • 43918

    #2
    Re: Meta Data REtrieval Error

    Security software will be blocking it from accessing the internet.
    Spoon
    www.dbpoweramp.com

    Comment

    • tomhubb
      • Jan 2015
      • 3

      #3
      Re: Meta Data REtrieval Error

      At the risk of sounding stupid, I have to ask where I can check for the offending security software. Your program is not issuing any error. I have shutdown my windows firewall, and my anti-virus software. That hasn't corrected the issue. I am the only user of the PC where this is not working. That said, I tried running CD Ripper as an administrator. That didn't help either. So, if you have something that will point me in the correct direction, it would be much appreciated.

      Regards.

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 43918

        #4
        Re: Meta Data REtrieval Error

        In dBpoweramp Configuration make sure that 'Allow dBpoweramp to Access internet' is checked, and if you require a proxy server it is entered here.
        Spoon
        www.dbpoweramp.com

        Comment

        • tomhubb
          • Jan 2015
          • 3

          #5
          Re: Meta Data REtrieval Error

          Thanks Spoon. Stupid error on my part.

          Comment

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