Error: Unable to locate Primera robot

[King of Efland]

Hello,
I know that this is a well-worn topic. I purchased a Bravo Pro Disk Publisher, and am unable to get DBPoweramp to find the robot. I have uninstalled and reinstalled the both the DBPA Primera batch ripper drivers, the batch ripper and the Primera Windows drivers. I have also upgraded the firmware on the printer. Both the calibration utility and PTPublisher work; I even ripped a few disks with PTPublisher without incident.
The machine that I have dedicated to this purpose also has a Kodak Kiosk attached, which continues to work well. I have unconfigured all drives in the Batchrip-configuration and reconfigured the Primera drives exclusively with the same result:
**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera\Load\ Load.exe" --stoponmultidiscsloaded="yes" --drive="F" --logfile="C:\Users\eric.KI\AppData\Local\Temp\dBB9A A7.tmp" --passerrorsback="C:\Users\eric.KI\AppData\Local\Tem p\dBB9AA8.tmp"
Running...
Primera Looking For Drive:F
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'F', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete

And also…

**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera\Load\ Load.exe" --stoponmultidiscsloaded="yes" --drive="G" --logfile="C:\Users\eric.KI\AppData\Local\Temp\dBB6A CA.tmp" --passerrorsback="C:\Users\eric.KI\AppData\Local\Tem p\dBB6ACB.tmp"
Running...
Primera Looking For Drive:G
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'G', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete

I have also tried reversing the drive letters with the same results.

Any help and or guidance would be appreciated!

[Spoon]

The Bravo Pro Disk Publisher you have, it is connected by USB?

[King of Efland]

Hi Spoon,
Thanks for the quick reply. Yes, the interface is USB.

[Spoon]

Which Windows version do you have?

[King of Efland]

Windows 8.1 Pro x64

[Spoon]

The issue here is that the Primera drivers are returning a robot, but no CD drives, and I am not sure why this is. Check that the account you are running in has administrator access rights.

[King of Efland]

I am logged in with full admin rights. I have run the batch ripper configuration utility executable explicitly "as administrator," even though user account control never asks for permission. I can see and configure the drives in batch ripper. I have tried both the Primera and Primera kiosk drivers. Same results. This machine is a clean install with all Windows updates. Again, PTPublisher works fine. The calibration utility accurately controls the robot, too. I have tried to resolve this for days with no change in the results.

[King of Efland]

I have since disconnected all of the CD's attached to the machine, uninstalled and reinstalled the batch ripper and batch ripper Primera drivers, and the windows printer drivers and have the exact same problem.

Anyone have any ideas or suggestions?

[Spoon]

Sorry I do not have any other suggestions.

[sterb]

Sorry I do not have any other suggestions.

Hi,

I have just purchased the full version going on the comatibility claim with the Primera Bravo PRO Robot and drives and have struggled to get this working as I get the same error as above. I have now come across this thread and considering it is claimed to be compatible I am a bit dissapointed by your response? Has this ever been looked into properly?
I have tried Win7/8 and Server2008R2 (Vista base), re-lettering drives etc. with no success. PTPublisher from Primera works fine on all of these seeing the drives and the robot.

Can the older versions of Batch Ripper be made available to test with? I can only find 3.5.

[Spoon]

Post your test log please.

[sterb]

Post your test log please.

Thanks, here you go:

Drive1
Primera:
========
Unable to locate Primera robot containing drive 'F', please check connection.

**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera\Load\ Load.exe" --stoponmultidiscsloaded="yes" --drive="F" --logfile="C:\Users\ADMINI~1\AppData\Local\Temp\2\dB B5729.tmp" --passerrorsback="C:\Users\ADMINI~1\AppData\Local\Te mp\2\dBB572A.tmp"
Running...
Primera Looking For Drive:F
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'F', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete

Primera Kiosk:
==============
Unable to locate Primera robot containing drive 'F', please check connection.

**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera-kiosk\Load\Load.exe" --stoponmultidiscsloaded="yes" --drive="F" --logfile="C:\Users\ADMINI~1\AppData\Local\Temp\2\dB B4C24.tmp" --passerrorsback="C:\Users\ADMINI~1\AppData\Local\Te mp\2\dBB4C25.tmp"
Running...
Primera Looking For Drive:F
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'F', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete


Drive2:
Primera:
========
Unable to locate Primera robot containing drive 'G', please check connection.

**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera\Load\ Load.exe" --stoponmultidiscsloaded="yes" --drive="G" --logfile="C:\Users\ADMINI~1\AppData\Local\Temp\2\dB BEAC5.tmp" --passerrorsback="C:\Users\ADMINI~1\AppData\Local\Te mp\2\dBBEAC6.tmp"
Running...
Primera Looking For Drive:G
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'G', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete

Primera Kiosk:
==============
Unable to locate Primera robot containing drive 'G', please check connection.

**********************************************
Beginning Test

Running Program: "C:\Program Files\dBpoweramp\BatchRipper\Loaders\Primera-kiosk\Load\Load.exe" --stoponmultidiscsloaded="yes" --drive="G" --logfile="C:\Users\ADMINI~1\AppData\Local\Temp\2\dB B8244.tmp" --passerrorsback="C:\Users\ADMINI~1\AppData\Local\Te mp\2\dBB8245.tmp"
Running...
Primera Looking For Drive:G
Primera PTRobot_Initialize: EnumRobots: EnumDrives Robot *0: *** Error: Unable to locate Primera robot containing drive 'G', please check connection.
PTRobot_Destroy: Destroyed

Testing Complete


The temp files referenced abve for the log output do not exist?

Have attached a debug file I found which I believe is related in that destination folder.

[Spoon]

There does not seem to be anything we can do for this error, the system is not returning any drives to the SDK. Perhaps a permissions issue? Try running batch ripper as administrator, right click on it >> Run as Administrator.

[sterb]

There does not seem to be anything we can do for this error, the system is not returning any drives to the SDK. Perhaps a permissions issue? Try running batch ripper as administrator, right click on it >> Run as Administrator.

Hi I have tried this with no luck, PTPublisher does not run under any elevated permissions and this works fine?

[sterb]

Hi,

is there any more on this?