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Thread: dBpoweramp hangs constantly - GetPopupInfo.exe

  1. #1

    Join Date
    Apr 2011
    Posts
    9

    dBpoweramp hangs constantly - GetPopupInfo.exe

    When I'm tagging files, dBpoweramp seems to hang maybe one out of every 3-4 times. It happens when I'm tagging files on the local drive as well as on network drives. Windows end process dialog seems to point to GetPopupInfo.exe as the file that explorer is waiting for when this happens.

    I am using Registered Reference 14.4, DSP Effects 9.

    I've Googled this and haven't seen any solutions. Is there anything that can be done? It's really a big time-suck and very irritating.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    39,265

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    What type of files do you tag?

  3. #3

    Join Date
    Apr 2011
    Posts
    9

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    WAV and FLAC.

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    39,265

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    Which security software do you have?

  5. #5

    Join Date
    Apr 2011
    Posts
    9

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    Webroot (formerly Prevx).

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    39,265

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    See:

    http://forum.dbpoweramp.com/showthre...hlight=Webroot

    it is not a good program, it blocks most of dBpoweramp from doing anything

  7. #7

    Join Date
    Apr 2011
    Posts
    9

    Re: dBpoweramp hangs constantly - GetPopupInfo.exe

    Thanks, I'll do some testing with the AV disabled. I've had some other issues with it as well over the past year or so since Webroot bought it. When it used to be PrevX it was hands-down the best AV I've ever seen. Fast, unobtrusive. Dramatically moreso than any other AV. Sadly, those days may be over now. :( Will report back.

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