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Thread: GetPopupInfo.exe APPCRASH

  1. #1

    Join Date
    Feb 2005
    Location
    Canada
    Posts
    5

    GetPopupInfo.exe APPCRASH

    All of a sudden I get the following error message when browsing any and all music folder/files:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: GetPopupInfo.exe
    Application Version: 14.4.0.3
    Application Timestamp: 512751ca
    Fault Module Name: bitguard.dll
    Fault Module Version: 2.6.1694.246
    Fault Module Timestamp: 524a99fc
    Exception Code: c0000005
    Exception Offset: 0017966f
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt


    What can I do to fix the problem?

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    42,957

    Re: GetPopupInfo.exe APPCRASH

    Fault Module Name: bitguard.dll

    This is not one of our dlls, some software you have is linking its self into our program, either malware, or security software would do that.

  3. #3
    Administrator
    Join Date
    Apr 2002
    Posts
    42,957

  4. #4

    Join Date
    Feb 2005
    Location
    Canada
    Posts
    5

    Re: GetPopupInfo.exe APPCRASH

    Thanks to all who provided help and information. As best as I can figure out, when I had updated my Vuze torrent program, it installed BitGuard and it's invasive .dll. I had to use Unlocker to dislodge it from my Programs Data folder. Then I cleaned my registry and rebooted my system. All gone and no more crashing of dBPoweramp tag module.
    Thanks again to all for the helpful info.

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