Greetings folks,
I am seeking some help with my clients RipNAS box. He has had it for a few years and it worked for about 1 year. He has been trying to get it working for the past 9 months with help from UK Agent "RipCaster" and from the HIFI dealer he purchased it from and also from his ISP which is a sattelite broadband solution due to his very remote location in Scotland.
The problem:
Insert a CD to be ripped and nothing happens, it wont eject from the RipNAS console in WHS. It will eject from my computer though outside of the whs console environment.
The device has had:
the optical unit replaced
the motherboard was examined and checked for dry soldered joints
all RipNAS sotware re installed
complete restore done from the manufacture rescue cd
Fault persists!
Observations I made:
Apon boot up of RipNAS there is an error thrown by windows concerning "dbpoweramp Batch Ripper" before and after CD restore.
All services for RipNAS are started and set to automatic
All proccess for RipNAS are running in taskmanager
There is an application in the "installdir" named CdGrab and this works no problem.
Clients observations
He had his ISP provider changed and they installed a new Sat dish and modem. Faults started after this.
He sent the device to RipCaster for testing. No faults were found it was ripping CD's non stop with them.
He took the device 4 miles down the road to a friends house whom has standard normal BR broadband. Again it ripped CD after CD with out any issues.
He took it home and it once more refuses to rip any CD.
He contacted his ISP to see if the fault was anything to do with them and I can understand why.
His ISP are convinced the fault is not them but something else, lengthy email dialouge running in circles and nothing actually being done.
I had a chat with RipCaster and they are of the opinion the fault is his with his ISP and they also advised they need to remote onto his RipNAS to do a reg hack for the replaced optical drive which is what is throwing that windows error.
I think there is more to it than this, as he would not detail the reg hack to me and was in now willing to mail it to me so I coudl apply it. This is frustrating me!
I am thus assuming that RipNAS has hard coded machine ID somewhere that details the optical unit. I hope not!
My thoughts, for such a high end and expensive product the support and help and information for it is very lacking. I am honestly hoping that by posting on here I can recieve some support and help and get this mans RipNAS working again for him after all these months!
All the best and I hope to here from some of you in here soon
Cheers Matt