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Thread: upgrade confusion

  1. #1

    Join Date
    May 2006
    Posts
    47

    upgrade confusion

    I was running version 11.5 powerpack, I wanted the CD writer and AssetuPnP so went for the offered upgrade on the dmc configuration page, which took me to the ref. v14 upgrade page with 4 options... from which I chose the "Upgrade Existing dBpoweramp to Reference (also Family Pack Upgrades) "... expecting to go to ref. v14, I thought.

    after paying and installing I have now version 13.5 and the dmc configuration page is still offering to upgrade to v14..??

    if I go thru the upgrade process again (order*blooper* etc) I am offered the sveta audio download r5 which is version 11.5..??

    Can someone please clarify the path required to get version 14!!, am I doing something wrong? am i not able to upgrade from v11.5 to ref. v14 for some reason?
    thanks in advance
    CD

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: upgrade confusion

    Please email your order number:

    http://www.dbpoweramp.com/email.htm

  3. #3

    Join Date
    May 2006
    Posts
    47

    Re: upgrade confusion

    Hi Spoon

    I have PM'd you the order number..

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: upgrade confusion

    I PM'd back asking what the new order number was.

  5. #5

    Join Date
    May 2006
    Posts
    47

    Re: upgrade confusion

    Hi there
    Please check my question and ID*blooper* on your PM, thanks.

  6. #6

    Join Date
    May 2006
    Posts
    47

    Re: upgrade confusion

    Hi Spoon
    I think I have retrieved the new order number correctly from the renewal webpage, I will PM it once the time restriction/delay has passed.

    Thanks, sorry for the lack of clarity on my part.

  7. #7

    Join Date
    May 2006
    Posts
    47

    Re: upgrade confusion

    Hi there
    I have PM's you with the numbers..

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