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monsterjazzlick
07-29-2018, 12:26 PM
Hi folks,

I ordered a Sony NW-A45 Walkman from Amazon dot com recently. I am looking for a suitable SD-card to house circa 160GB FLAC albums.

For my Amazon Fire tablet I use a SanDisk 200GB Micro-SD. This model was recommended by Amazon for my particular Fire device (it seems to be running fine as a means to storing/playing my FLACs from my tablet):


https://www.amazon.co.uk/gp/product/B00V62XBQQ/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1

There are many makes and models (Samsung seem to be quite popular) but I need, as I say, around 160GB; so it seems that, still, the 200GB is the best option. But should a SanDisk work OK with the Sony Walkman, do you think?:


https://www.amazon.co.uk/dp/B073S99KPQ/ref=psdc_1345826031_t2_B00V62XBQQ

It says towards the foot of the Amazon page that Sony Walkmans and SanDisks are: "frequently bought together":


https://www.amazon.co.uk/Sony-Display-Resolution-Walkman-Battery/dp/B0798LBBJW/ref=sr_1_2?ie=UTF8&qid=1532884928&sr=8-2&keywords=sony+nwa45+walkman

Many thanks in advance for any kind assistance offered here.

Paul

monsterjazzlick
07-29-2018, 12:42 PM
Someone once told me never to purchase a memory-card, or similar, from a private-seller on the likes of eBay because there is a possibility the items are not genuine! But if you buy direct from Amazon, or reputable retailer, then there is no risk.

garym
07-29-2018, 02:44 PM
should work just fine.

monsterjazzlick
07-29-2018, 04:20 PM
should work just fine.

You sound so sure! Actually, it works OK in the Amazon Fire; but I will try it out tomorrow in the Sony.

What confused me was the many varying prices for, seemingly, the same thing?

garym
07-29-2018, 04:24 PM
You sound so sure! Actually, it works OK in the Amazon Fire; but I will try it out tomorrow in the Sony.

What confused me was the many varying prices for, seemingly, the same thing?

These things are made to a standard. For a legitimate vendor/brand anything thats large enough will work.

schmidj
07-29-2018, 08:39 PM
You do want to watch out. There are a lot of fakes out there. You'll see many large SD and particularly micro SD cards out there for very low prices. If the price is too good to be true it is... It turns out it is pretty easy to modify a small SD card so it reports that it is a very big one to your device. However, it is still a small one and can only hold the original amount of data. When you write more than that, it overwrites some or all of the original data.

And yes there are fakes on Amazon: Read the reviews for this one.

https://www.amazon.com/Generic-256GB-Memory-Adapter-M142-MAL256MA/dp/B078LW9TMX/ref=sr_1_10?s=pc&ie=UTF8&qid=1532914576&sr=1-10&keywords=200gb+micro+sd+card

monsterjazzlick
07-30-2018, 01:05 PM
Thanks a lot guys.

I called Sony today (nearly 90 mins!) regarding which of SIZE SD-card is compatible with their A45 Walkman but the agent did not know. I was surprised because I did not anticipate this being a intricate question, by any means. He said he needed to escalate my question to a higher tier. Personally, I did not think that there was an upper-limit to the GB size you could use. In fact (partly my reason for phoning) I have read (in reviews) that the A45 could manage a 2TB SD!

Cheers.

Jailhouse
07-30-2018, 05:46 PM
According to Crutchfield (https://www.crutchfield.com/S-RHihU4gZG33/p_158NWA45BK/Sony-NW-A45-Walkman.html?XVINQ=DST&XVVER=AAA&awcp=1t1&awcr=164108129967&awdv=c&awkw=&awmt=b&awnw=g&awug=9016827&gclid=EAIaIQobChMIldqQ1_LH3AIVWLjACh2z5QHaEAAYASAA EgJY8_D_BwE), the NW-A45 has "16GB internal flash memory, with up to 128GB additional storage (up to 144GB total memory)."


Sony's own website doesn't indicate the maximum SD-Card size. That's sad.

schmidj
07-30-2018, 11:59 PM
The 128 GB number was probably the largest micro SDHC card made when the copy was written, they don't want to say you could add 512 GB if you can't purchase a 512 GB card, deceptive advertising.

I suspect that any (legitimate) SDHC card you can buy will work (that has been my experience with smart phones), but your best bet is to try to find a Sony forum and ask there if anyone has tried what you want to use. Usually once they adopt the standard, (SDHC) it will work with any card properly implementing the standard. At least with audio, speed is not an issue. I have a 256 GB card in my cell phone, full. I'm waiting until the 400 GB cards become a little less pricey.

But obviously, this is only a suspicion on my part, absent trying one or a commitment from Sony, no guarantee!

monsterjazzlick
07-31-2018, 09:52 AM
According to Crutchfield (https://www.crutchfield.com/S-RHihU4gZG33/p_158NWA45BK/Sony-NW-A45-Walkman.html?XVINQ=DST&XVVER=AAA&awcp=1t1&awcr=164108129967&awdv=c&awkw=&awmt=b&awnw=g&awug=9016827&gclid=EAIaIQobChMIldqQ1_LH3AIVWLjACh2z5QHaEAAYASAA EgJY8_D_BwE), the NW-A45 has "16GB internal flash memory, with up to 128GB additional storage (up to 144GB total memory)."


Sony's own website doesn't indicate the maximum SD-Card size. That's sad.

Thanks JH,

I never heard of 'Crutchfield' before.

Yes, it's difficult to ascertain a definitive answer from Sony! Quite absurd really. So I am waiting for a callback for conformation.

Paul

monsterjazzlick
07-31-2018, 09:59 AM
The 128 GB number was probably the largest micro SDHC card made when the copy was written, they don't want to say you could add 512 GB if you can't purchase a 512 GB card, deceptive advertising.

I suspect that any (legitimate) SDHC card you can buy will work (that has been my experience with smart phones), but your best bet is to try to find a Sony forum and ask there if anyone has tried what you want to use. Usually once they adopt the standard, (SDHC) it will work with any card properly implementing the standard. At least with audio, speed is not an issue. I have a 256 GB card in my cell phone, full. I'm waiting until the 400 GB cards become a little less pricey.

But obviously, this is only a suspicion on my part, absent trying one or a commitment from Sony, no guarantee!

Hi Schmidj,

The Sony forum is not that great, in my opinion. Plus, I much prefer posting such questions here as the traffic is busier and members seem to be more knowledgeable overall.

If the SD-Card limitation is 128GB, then I still might be able to fit most of my FLACs in by losing a couple of GENRES (eg. 'Self-Development') and utilizing the 16GB onboard storage facility for 1 or 2 other GENRES.

Paul

monsterjazzlick
07-31-2018, 07:30 PM
Hi,

Sony never called me as promised and so I had to chase them up. Ended up almost having an argument with them over the whole thing!

Basically, I was informed that the SanDisk SD-card (ie. loaded with FLACs for my Amazon Fire) is not being seen by the Sony Walkman device simply because it is not of their own 'brand' (ie. 'compatibility'). Their Tech Support guy said that the SD-Card needs to be a Sony model, and up to an upper-limit of 2TB. I searched high and low for one (online) whilst the guy was on the phone advising me of the various retailers who should stock them. I kept telling him that I could not see them anywhere? Then he checked with his Sales Dept. who informed him that they did not even exist! What a prat.

So in the end I found a Sony SD-card on Amazon (full circle!) which was 128GB:


https://www.amazon.co.uk/gp/product/B017SZGAO4/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&psc=1

The thing is, I can buy a SanDisk of 200GB for 20 cheaper - but he adamantly insists I must use/buy a Sony model. I have never heard of devices having to be matched with an SD-card of the same brand? He said if I buy a non-Sony brand then it is likely I will run into issues along the way, and thereafter their Tech. Support will refuse to assist. How's that for great customer-relations!

The guy is in no doubt I was highly cheesed-off with him; and I threatened to send the device back for a refund based upon his/their shoddy service.

Anyway, I am now left having to consider buying the above LINKED SD-card from Amazon tomorrow; and then Sony are calling me back on Friday to assist me with transferring all my FLACs to this storage device (because I said I would like assistance every step of the way so that they can not try to wriggle-out of anything, should anything go amiss).

Cheers,

Paul

garym
08-01-2018, 06:30 AM
I would be shocked if a sony brand SD card was required. this makes no sense at all. Paul you really need to get out of the habit of contacting vendor support in most cases. As I've mentioned before, the odds of these folks actually providing any help, much less correct information is about zero. The help desk of these large companies are manned by people that typically know very little, read off a script, and often give out very bad information. It shouldn't be this way, but it is. You are much safer with a good google search and a crowd-sourced answer from real users (who many times actually know something). Just my two cents.

monsterjazzlick
08-01-2018, 07:36 AM
I would be shocked if a sony brand SD card was required. this makes no sense at all. Paul you really need to get out of the habit of contacting vendor support in most cases. As I've mentioned before, the odds of these folks actually providing any help, much less correct information is about zero. The help desk of these large companies are manned by people that typically know very little, read off a script, and often give out very bad information. It shouldn't be this way, but it is. You are much safer with a good google search and a crowd-sourced answer from real users (who many times actually know something). Just my two cents.

Yes, I totally understand what you mean about call-centers etc. The fact that they always need to take-out 48 to find the answer before getting back to you says it all really. Although I do have to say that I am very surprised Sony has steeped this low.

But, unfortunately, the fact of the matter remains that I have tested out two non-Sony SD-cards and neither of them are working with the Sony Walkman! In this respect, I feel I am stuck between a rock and a hard place.

schmidj
08-01-2018, 07:45 AM
Paul:

The Sony guy is feeding you a line of CRAP! Any name brand (excluding the fakes) SD card is interchangeable with any other. There are differences of speed, mostly important with video, that are specified on the card. Any card you can buy will be fast enough to play back audio. And there is no such thing as a 2 TB micro SDXC card, at least yet. The biggest legit one available, if you can find and afford one, is 512 GB, 400 GB still pricey but more available. The cards all have to meet certain specs and be interchangeable to legally use the SDXC logo.

It is possible that the file structure is different on the Fire than the Sony. You might well have to format a card in the Sony and then copy the files to it. (a rather slow process). The user manuals for the two devices should be able to tell you what the file formats/structures are.

The fact that he mentioned 2 TB, which is, I think the largest they can eventually make an SDXC card with the addressing structure, would further imply to me that any size SDXC card (or SDHC or just SD, both less memory) will in fact be able to work.

I would avoid this customer service guy at all cost. What he is saying may be ignorance or it may be probably illegal tying of the brands.

garym
08-01-2018, 07:46 AM
Yes, I totally understand what you mean about call-centers etc. The fact that they always need to take-out 48 to find the answer before getting back to you says it all really. Although I do have to say that I am very surprised Sony has steeped this low.

But, unfortunately, the fact of the matter remains that I have tested out two non-Sony SD-cards and neither of them are working with the Sony Walkman! In this respect, I feel I am stuck between a rock and a hard place.

odd. I guess the next step is to try a sony card. Have you tried a 128GB card of any other brand (assuming this is the maximum recognized)?
edit: actually schmidt's advice regarding formatting a card for sony then copying your flac files over to new card is excellent advice.

monsterjazzlick
08-01-2018, 07:59 AM
The Sony guy is feeding you a line of CRAP!

Hi schmidj,

Nice and too the point! lol

That's what I was practically telling the agent when he was giving me all this sales-talk. I cooled it down though because I did not want to end up swearing and then cutting him off. I was going to ask to be put through to a Manager, but I guess they would try and spin me the same line.

But the reason I flipped out on him was because I argued that the Sony SD-card was 20 dearer, had a much small memory capacity, and had lesser specs!

So you would just go ahead and buy the SanDisc then? I have Amazon Prime membership so if I buy directly from them I will be covered (ie. refund/exchange).

Cheers,

Paul

monsterjazzlick
08-01-2018, 08:05 AM
odd. I guess the next step is to try a sony card. Have you tried a 128GB card of any other brand (assuming this is the maximum recognized)?
edit: actually schmidt's advice regarding formatting a card for sony then copying your flac files over to new card is excellent advice.

Not tried a Sony card yet. I wanted to seek advice here first on that matter. I have only tried 200GB and 32GB SD-cards in the Sony to date. I only own two SDs!

I don't actually have any objection to buying a Sony product (I mean, my headphones and Walkman are Sony). I just hate it when a company tries to fleece you out of more money by giving you preposterous 'progressive-sale' talk!

Again, I could buy the Sony from Amazon and return it for a full refund within a certain period of time.

garym
08-01-2018, 08:08 AM
I was going to ask to be put through to a Manager

The so-called "managers" at call centers are typically just a different low-level no-nothing person.

schmidj
08-01-2018, 08:18 AM
From Sony's support page:

https://www.sony.co.uk/electronics/support/articles/00171492

he maximum capacity for micro SD cards for use with the NW-A3x/A4x series Walkman players is 2TB.

All Sony micro-SD cards currently available on the market are confirmed to be compatible.

NOTE: Sony cannot guarantee full compatibility with cards from other brands.

NW-A3x series models:

NW-A35
NW-A35HN
NW-A36
NW-A36HN
NW-A37
NW-A37HN
NW-A45
NW-A45HN
NW-A47

They won't guarantee compatibility woth all SD cards, because they couldn't possibly test every make and size, and there are so many fakes out there, but you notice it certainly didn't say the device only works with Sony cards.

Reading further in the online instructions, it appears that the file structure for the device is quite specific, and you in all likelihood have to format the card and then load files using their app and dragging and dropping. Not uncommon on various products of different manufacturers. You could probably take a (smaller) SD card, format it, and load some music onto it using the Sony software on your PC, with the card in the player. Then you could quite possibly insert the card (with an adapter if necessary) in your computer and using the properties function determine what file system is used (FAT32, etc) and using Windows Explorer, see how the file and directory structure is organized, which might (MIGHT) allow you to copy files to the card in your PC without using Sony's software.

It is pretty evident that any size SD card will work.

garym
08-01-2018, 08:18 AM
Not tried a Sony card yet. I wanted to seek advice here first on that matter. I have only tried 200GB and 32GB SD-cards in the Sony to date. I only own two SDs!

I don't actually have any objection to buying a Sony product (I mean, my headphones and Walkman are Sony). I just hate it when a company tries to fleece you out of more money by giving you preposterous 'progressive-sale' talk!

Again, I could buy the Sony from Amazon and return it for a full refund within a certain period of time.

I wasn't suggesting you buy a Sony card at this point, or even limit to 128gb. I like schmidt's idea about formatting a card (even larger than 128gb) for the sony then copying files over.

monsterjazzlick
08-01-2018, 01:14 PM
From Sony's support page:

https://www.sony.co.uk/electronics/support/articles/00171492

he maximum capacity for micro SD cards for use with the NW-A3x/A4x series Walkman players is 2TB.

All Sony micro-SD cards currently available on the market are confirmed to be compatible.

NOTE: Sony cannot guarantee full compatibility with cards from other brands.

They won't guarantee compatibility woth all SD cards, because they couldn't possibly test every make and size, and there are so many fakes out there, but you notice it certainly didn't say the device only works with Sony cards.

Reading further in the online instructions, it appears that the file structure for the device is quite specific, and you in all likelihood have to format the card and then load files using their app and dragging and dropping. Not uncommon on various products of different manufacturers. You could probably take a (smaller) SD card, format it, and load some music onto it using the Sony software on your PC, with the card in the player. Then you could quite possibly insert the card (with an adapter if necessary) in your computer and using the properties function determine what file system is used (FAT32, etc) and using Windows Explorer, see how the file and directory structure is organized, which might (MIGHT) allow you to copy files to the card in your PC without using Sony's software.

It is pretty evident that any size SD card will work.

Thanks a lot,

That was what the agent was telling me for 10 mins: "Buy a SONY 2TB SD-card" (yet it soon came to light that they do not even exist!). But there are other 2TB brands (although there is no way on earth I need this huge size). Despite me telling him may times that my FLACs amount to circa 150GB, he kept recommending a 2TB size - I think most people, like myself, would also have been annoyed with him. Such a ridiculous hard-sales-pitch.

Cheers for confirming that ALL Sony SDs are Walkman compatible. I had looked online but it can be easy to miss things. Sony would do much better including a user-manual (stuff the environment or whatever their excuse) with their devices (instead of cut&paste email responses directing customers to join their Forum/Community [which is pretty crap in terms of the responses I have read to date]).

Yes, you are correct about the procedures regarding formatting the SD with the Walkman. I remember this from last year (when I bought their Sony A-35 model). However, I was assured (now I know I should never trust an agent!) that you can simply plug-in-and-play with their newer A-35 Walkman (which is clearly not the case). In this respect, I think garym is correct in that you are, annoyingly, basically dealing with a dork at the other end of the line!

Paul

monsterjazzlick
08-01-2018, 01:17 PM
The so-called "managers" at call centers are typically just a different low-level no-nothing person.

Do such companies actually have members of staff operating on a 'managerial' level anymore? I only ever seem to hear the title 'supervisor' these days.

monsterjazzlick
08-01-2018, 01:22 PM
I wasn't suggesting you buy a Sony card at this point, or even limit to 128gb. I like schmidt's idea about formatting a card (even larger than 128gb) for the sony then copying files over.

That's probably the best way to go I think. I, personally, cannot really see how a Sony SD is any better than a SanDisk in terms of functionality and specs? The only real significant difference is the fact that the Sony is 25 more expensive and 70GB smaller! Also, I have never heard anyone complain of SanDisk before.

And is there REALLY going to be a compatibility issue between to different brands of device? If there is, then surely it's on Sony's part.

monsterjazzlick
08-01-2018, 01:26 PM
Again, this would be the SD-card I would preferably purchase. It's very promising in it's price, size, and brand:


https://www.amazon.co.uk/gp/product/B073S99KPQ/ref=ox_sc_act_title_2?smid=A3P5ROKL5A1OLE&psc=1

garym
08-01-2018, 02:02 PM
Do such companies actually have members of staff operating on a 'managerial' level anymore? I only ever seem to hear the title 'supervisor' these days.

No. And "supervisor" is mostly non-existent too (when they transfer you to the "supervisor" it is often just another worker than doesn't know anything different. They have learned that the customer doesn't know the difference, but at least feels like their issue has been elevated). And you know from experience that when these so-called higher ups promise to get back to you with details, they never call back or contact you. As soon as you hang up the phone, you're dead to them. Sadly, I wouldn't believe anything I learned from a call-center person.

monsterjazzlick
08-01-2018, 02:13 PM
And you know from experience that when these so-called higher ups promise to get back to you with details, they never call back or contact you. As soon as you hang up the phone, you're dead to them. Sadly, I wouldn't believe anything I learned from a call-center person.

Exactly, a qualified and conscientious Manager would honour a customer call-back!

schmidj
08-01-2018, 02:19 PM
Hi again,

The card you linked should be fine, direct from San-disk. You might want to first buy or use (if you have a spare one) a smaller, presumably inexpensive card and format it in the device and make sure that you can load music into it. You don't want to spend money on an expensive card and then find out the player is defective in some way...

There are no actual working 2TB micro SD cards or even 1TB, they are all fakes, as described before. There are a couple of companies claiming to make a 512 GB card One is British, a company called Integrel. PNYhas also announced one but it is apparently made of unobtanium! San Disk has several versions of a 400 GB card, and a 256 GB card (There are other makes of legitimate 256 GB cards, including PNY and Samsung).

Sandisk announced a 1 TB full sized SD card a while ago, but they never appeared for sale.

monsterjazzlick
08-01-2018, 04:20 PM
The card you linked should be fine, direct from San-disk. You might want to first buy or use (if you have a spare one) a smaller, presumably inexpensive card and format it in the device and make sure that you can load music into it. You don't want to spend money on an expensive card and then find out the player is defective in some way...

Sandisk announced a 1 TB full sized SD card a while ago, but they never appeared for sale.

Hi schmidj,

I have just spoken to Amazon. I will buy a SanDisk and, because I purchased the Walkman from Amazon and am a Prime member, I can return it for an exchange or refund if deemed incompatible.

Yes, I heard about the SanDisk 1TB rumor myself last year!

Paul

GaryG45
08-02-2018, 08:28 AM
Hi Paul,
Sorry to hear you are having all of these problems with the SD card. I went to the website that schmidj had a link to in post 20. At the top of that page is the word Support, which provides three options with Support being one of them. I clicked on Support, and it opened a page that said Welcome to Sony Support. I entered your model in the box for the model, and on the next page you will see Downloads, Manuals, Q&A, etc. I clicked on Manuals, and it brought me to a page displaying a link to an online Help Guide, two Operating Instructions PDFs, and a Startup Guide PDF. Looking at the smaller Operating Instructions PDF at the beginning in bold text is Formatting a microSd card. This section refers to the Help Guide for instructions on microSD cards. One of the first things the Help Guide mentions is that you must format the microSD card on the Walkman and provides instructions on how to perform the format. I would suggest that you download the PDFs and bookmark the Help Guide. Lately I've started to go to product support sites and obtain manuals before I purchase the product in order to see if it will do what I want.

I agree with everything garym has said about help desk people. I've found a few that have been helpful, but I don't expect it. It is sad that they cannot use their own support site and check the manuals to help answer your questions.

Once you get the SD card formatted I hope you don't have any further issues.

Gary

monsterjazzlick
08-02-2018, 10:41 AM
Hi Gary,

Thanks a lot.

Yes, that is the manual PDF which Sony linked me to in their most recent reply - and totally contradicts the fact that I was told you can insert any Windows formatted SD-card into the player, and the player will automatically read it; which is why I flipped out on the guy the second time I spoke to him.

I tried the reformatting procedure (as suggested by Schmidj) yesterday with an 8GB 'Kingston' SD-card. Whether or not these are any good is not something I have really considered as it only had some photos and Word documents from old; so nothing important as such. But anyway, the Kingston did not work in the Sony despite me following all of the steps. I bought it in 2012 so maybe it's classed as 'dated' in terms of it's functionally?

Cheers,

Paul

GaryG45
08-03-2018, 03:58 PM
Paul,
When you said the Kingston SD did not work in the Sony, did you get an error message when trying to format it? If not, did you insert the card in your PC and use File Explorer to determine if the original contents still existed or if something new had been added to the card? It seems odd that the format would have problems with an 8GB card from 2012, unless the adapter has a write protect switch/lock and it is on. I hope you have better luck with the new card you've ordered.

Gary

monsterjazzlick
08-03-2018, 05:11 PM
Hi GaryG,

Thanks a lot.

Well, there was definitely no data on the Kingston SD-card after it was formatted. In fact I performed 'thorough' format rather than 'fast'; it took 3 hours! I tried copying some FLACs onto it but when I tried to select either GENRE, ARTIST or ALBUM on the Sony Walkman, it kept saying: 'Folder not available"? So the ERROR message was after it was formatted and from within the Walkman itself.

Anyway, things have moved on a bit since then. Needless to say, I waited in purposely for two agents to call me between 2pm and 4pm today only to be let down! I was furious with them and now a case has been opened against the two agents. Where that will get me is anyone's guess, but my comments did seem to be taken very seriously here. I may paste one of my messages here later just for laughs.

The SanDisk arrived this morning from Amazon and so I formatted it inside the Sony Walkman. The rep I spoke to at 5pm today (their call centers are based in Egypt!) said I need to d/l the Sony Music App. with which you are supposed to use to transfer music files from you PC to the Walkman. I opened it but it just looks like it's full of bloatware crap so I have uninstalled it. People on forums confirm it is cumbersome and pointless, and that they chose not to use it. Most agree that it is 'optional'. I have just copied all of my FLACs across using 'Beyond Compare' s/w. In this day and age of drag&drop, you should not have to use a propriety s/w just to transfer your music files over, in my opinion - some may disagree. Anyway, using 'Beyond Compare' it took 2 hours to copy circa 150GB of FLACs from my C-drive to the Walkman.

I ran a PerfTunes scan on the new SanDisk inside the Walkman and it came up with the expected amount of alerts (ie. equal to the amount on my back-up drives) which is: "31 albums have ripping errors." But one album appeared in a category of it's own: "1 track corrupted.":


https://drive.google.com/open?id=16h79rN8vlivdC69SzsVDX1w52S32YBCX

Cheers,

Paul

monsterjazzlick
08-03-2018, 05:18 PM
Dear Sirs/(agents name),

Thank you very much indeed for completely wasting my whole afternoon by breaking your appointment callback. I really appreciate that, having sat waiting almost 3 hours.

For your information, I purchased a brand new SD card - as you instructed - and also paid Amazon an extra 4.95 to have it couriered 48 hours express delivery, so that I would have it guaranteed this morning ready for your callback. So thanks again for also wasting my money also!

For your information, I shall be filing a formal- complaint about this lack of service, and also the fact that you have been completely unprofessional here!

Please do not contact me now as I shall be raising the situation, in writing, to your Management Team.

To say that I have now spent over 250 on two Sony products within the past fortnight, I feel deeply insulted that you choose to disrespect your loyal customers in this manner. In short, I find it utterly disgraceful on your part.

Thank you.

(my name)

monsterjazzlick
08-03-2018, 05:22 PM
... I was informed that it is only possible to contact Sony via phone, and via their call center in Egypt; and that no office (ie. stone building) for Sony (ie. Customer Relations Team) exists here in Europe.