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View Full Version : Meta Data REtrieval Error



tomhubb
01-05-2015, 09:02 AM
I have installed CD Ripper v15 on Windows 7 and Windows 8.1 PCs. The ripper works correctly on the Windows 7 PC but does note retrieve the meta data for CDs on the v8.1 PC. I have purchased the family pack so, I have a registered copy for both PCS. I do not know what could be blocking the meta data on the v8.1 PC.

Spoon
01-05-2015, 09:37 AM
Security software will be blocking it from accessing the internet.

tomhubb
01-05-2015, 10:35 AM
At the risk of sounding stupid, I have to ask where I can check for the offending security software. Your program is not issuing any error. I have shutdown my windows firewall, and my anti-virus software. That hasn't corrected the issue. I am the only user of the PC where this is not working. That said, I tried running CD Ripper as an administrator. That didn't help either. So, if you have something that will point me in the correct direction, it would be much appreciated.

Regards.

Spoon
01-05-2015, 04:00 PM
In dBpoweramp Configuration make sure that 'Allow dBpoweramp to Access internet' is checked, and if you require a proxy server it is entered here.

tomhubb
01-05-2015, 04:55 PM
Thanks Spoon. Stupid error on my part.