CD Ripper Doesn't Find CD

[Dolf]

My CD Ripper can't find the CD.

The CD is downloading to the computer as I am able to play it.

CD ripper is looking at the right place but it says to load the CD. I have tried the reload and the refresh but I get the same message. I upgraded to R15 as a last ditch effort but it is exactly the same.

Any suggestions, thank you

[Spoon]

Did it used to work previously? try right clicking on CD Ripper >> Run as Administrator

if this works it suggests some security software is blocking the program.

[Dolf]

Hi Spoon,

Wow, that was beyond fast!

Yes it worked before.

I ran as administrator, same problem.

I turned off my firewall, no difference.

??

[Spoon]

CD Ripper >> Options >> Communication to Windows Built-in

[Dolf]

Hi Spoon,

No Change.

Just to make sure that I understood you:

CD Ripper>>
OK

Options>>
Top toolbar, 5th icon from left

In pop up, down to CD Rom heading, down to Read into Lead-in or Lead-out, go just below to Communications, to the right click onto SCSI Pass through (SPT)

Scroll down to Windows Internal [for limited accounts] click on,

Restart.

No change.

I tried to also click onto the Read into Lead-in or Lead-out box.

No change.

I put it all back to where it was.

I USB plugged in an external optical disc player. It also played fine. In CD Ripper I selected that CD Drive at the bottom left of the page in the scroll down options but dBpoweramp ripper didn't find the CD.

??

[Spoon]

That is correct, you have an internal CD drive also?

[Dolf]

Hi Spoon,

Yes, I do not normally use an external drive, just the internal SSD drive that comes with the Macbook Air. I only tried the external to trouble shoot to see if I could find where the problem was when your suggestion in post *4 did not work.

Since you have confirmed that I did do your suggestion in post *4 properly, I am now at a total loss.

[Dolf]

Sorry, I can't find the edit function for my post *7. I am new to this forum. I was typing on my Macbook air, but the computer which I have the dBpoweramp CD ripper on is my old Dell XPS with an internal DVD Drive that shows up as E: [Matshita -DVD+RW UJ-857G] . I do not normally use an external hard drive for that computer. I just used it to see if by off chance it would work.

[Spoon]

Try this:

Close CD Ripper

Then open dBpoweramp Config >> Music Converter

enable the last debug option. Click Ok, then start CD Ripper, make sure the correct drive is selected, click the refresh button once, then close CD Ripper, a debug log will show in notepad, please post the contents here.

[Dolf]

HI Spoon,

Thanks for your reply. Sorry I was away for a week, hence the delayed reaction.

I believe that I followed your instructions to the letter and got the result that you asked for, but just in case being a computer neophyte I listed my steps and then the Notepad result.

I did the following:
1. From scratch I go to All Programs.
2. Click on dBpoweramp for a drop down menu.
3. Click on Configure dBoweramp. I get a window requiring permission to continue, which I do.
4. A window pops up headed dBpoweramp Configuration, with 3 sub labels: Versions, Codecs, and Music Converter
5. I click on Music Converter. I scroll to the very bottom and click on Music Converter Debug and clicked OK. Screen went away.
6. Opened CD Ripper. The only drive available is the internal: E: [Matshita -DVD+RW UJ-857G] with a Retry box and the main menu saying to <Insert Audio CD>
Clicked the Refresh button once. A box briefly showed up saying something like rescanning?? The CD was spinning for some time
7 After several minutes I closed CD Ripper, went to All Programs >> Accessories >> Notepad, and DBG3561.tmp - Notebook came up following:

Using SCSI PassThrough [clCDDA::SetCommunication]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReturnDriveList]
Got drive C:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
Got drive D:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
Got drive E:\ CD ROM [cddaSCSIPassTru::FillDriveList]
<-<- [clCDDA::ReturnDriveList]
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 1 last Index: 1
Type: Data Track 1 LBA Address: 0 Length: 08:06:42.773
Type: Lead Out LBA Address: 2190208
MSF FirstIndex: 1 last Index: 1
Type: Data Track 1 MSF: 0/2/0 Length: 04:15:57.986
Type: Lead Out MSF: 255/59/74
<-<- [clCDDA::ReadTOC]
<-<- [frmMain::RefreshTrackListing]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 0 last Index: 0
Type: Audio Track 0 LBA Address: 0
MSF FirstIndex: 0 last Index: 0
Type: Audio Track 0 MSF: 0/0/0
<-<- [clCDDA::ReadTOC]
<-<- [frmMain::RefreshTrackListing]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 1 last Index: 1
Type: Data Track 1 LBA Address: 0 Length: 08:06:42.773
Type: Lead Out LBA Address: 2190208
MSF FirstIndex: 1 last Index: 1
Type: Data Track 1 MSF: 0/2/0 Length: 04:15:57.986
Type: Lead Out MSF: 255/59/74
<-<- [clCDDA::ReadTOC]
<-<- [frmMain::RefreshTrackListing]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 1 last Index: 1
Type: Data Track 1 LBA Address: 0 Length: 08:06:42.773
Type: Lead Out LBA Address: 2190208
MSF FirstIndex: 1 last Index: 1
Type: Data Track 1 MSF: 0/2/0 Length: 04:15:57.986
Type: Lead Out MSF: 255/59/74
<-<- [clCDDA::ReadTOC]
<-<- [frmMain::RefreshTrackListing]

I hope this is what you asked for and needed.

[Spoon]

Which security software do you have (anti malware, anti virus, etc).

[Dolf]

I only use this computer for dBpoweramp so I have no internet security.

I went to the Windows Security Center and turned off Firewall, I could not figure out how to turn off MS Virus/Spyware/malware protection and internet security options, so I set them at the lowest settings. And Windows Defender is off.

I retried the CD ripper and Refreshed but nothing.

[Spoon]

Are you able to re-install the OS? I am sure there is something on this system blocking the reading of the disc.

[Dolf]

Hello Spoon,

Before I look into that, which scares me, does it make sense that that "there is something on this system blocking the reading of the disc". when I insert the disc autoplay comes up and plays the disc just fine. It that not "reading the disc".

Sorry if I am being ignorant here, I am just trying not to jump into the deep end.

Thanks,

[Spoon]

I have never really come across something like this in 12 years, so it is strange. That is why I suggest an OS reinstall if an option.