Problem With All Media Guide

[panyncor]

Hi,

I've installed Reference R12 and registered All Media Guide, but when I insert disks no track names are listed. The CDs I've tried are all mainstream and listed as being present in AccurateRip.

In Meta/Settings/All Media Guide, I'm shown as having 361 days of remaining AMG access and the box is checked to allow access to the Internet. Is there some other setting that I'm missing?

I click the Meta button, I choose 'Retrieve From All Media Guide', I re-insert the CD, but there's no change -- everything stays blank. Other rippers (iTunes, EAC) find the same track info with no problem. I assume I'm just doing something wrong, but I can't think of what it is.

Thanks,
Chris

[Spoon]

Using Kasparsky internet protection?

[panyncor]

Hmm, yep. What should I do?

[Spoon]

In this thread:

http://forum.dbpoweramp.com/showthread.php?t=12018

[panyncor]

Ah, should have found the answer myself. Worked perectly -- thanks.

[gfarrar]

My All Media guide is not working either... I have Reference 12, freedb Metadata is working fine. I show as having plenty of days remaining on my all media subscription. I dont have Kasparsky installed. Any other ports i need to have open? or anything else? a way to check base connectivity to the All media servers? i.e. ping an IP etc?

thanks,
-graham

[Spoon]

Pinging is no good, as something like Kasparsky alters the data from AMG, and AMGs code in dBpoweramp does not like that. Which security software do you have installed?

[gfarrar]

Pinging is no good, as something like Kasparsky alters the data from AMG, and AMGs code in dBpoweramp does not like that. Which security software do you have installed?

I dont have firewall software installed (it is Vista Firewall) on the PC... i saw in some other threads you have asked for debug output.. here is what i get back:

Using SCSI PassThrough [clCDDA::SetCommunication]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReturnDriveList]
Got drive C:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
Got drive D:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
Got drive E:\ CD ROM [cddaSCSIPassTru::FillDriveList]
Got drive X:\ ** not CD Rom, type: 4 [cddaSCSIPassTru::FillDriveList]
Got drive Y:\ ** not CD Rom, type: 4 [cddaSCSIPassTru::FillDriveList]
Got drive Z:\ ** not CD Rom, type: 4 [cddaSCSIPassTru::FillDriveList]
<-<- [clCDDA::ReturnDriveList]
<-<- [frmMain::RefreshTrackListing]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 1 last Index: 10
Type: Audio Track 1 LBA Address: 0 Length: 00:03:36.853
Type: Audio Track 2 LBA Address: 16264 Length: 00:04:04.027
Type: Audio Track 3 LBA Address: 34566 Length: 00:03:51.640
Type: Audio Track 4 LBA Address: 51939 Length: 00:03:27.653
Type: Audio Track 5 LBA Address: 67513 Length: 00:03:41.133
Type: Audio Track 6 LBA Address: 84098 Length: 00:01:59.187
Type: Audio Track 7 LBA Address: 93037 Length: 00:04:02.387
Type: Audio Track 8 LBA Address: 111216 Length: 00:04:05.866
Type: Audio Track 9 LBA Address: 129656 Length: 00:05:04.107
Type: Audio Track 10 LBA Address: 152464 Length: 00:04:35.800
Type: Lead Out LBA Address: 173149
MSF FirstIndex: 1 last Index: 10
Type: Audio Track 1 MSF: 0/2/0 Length: 00:03:36.853
Type: Audio Track 2 MSF: 3/38/64 Length: 00:04:04.027
Type: Audio Track 3 MSF: 7/42/66 Length: 00:03:51.640
Type: Audio Track 4 MSF: 11/34/39 Length: 00:03:27.653
Type: Audio Track 5 MSF: 15/2/13 Length: 00:03:41.133
Type: Audio Track 6 MSF: 18/43/23 Length: 00:01:59.187
Type: Audio Track 7 MSF: 20/42/37 Length: 00:04:02.387
Type: Audio Track 8 MSF: 24/44/66 Length: 00:04:05.866
Type: Audio Track 9 MSF: 28/50/56 Length: 00:05:04.107
Type: Audio Track 10 MSF: 33/54/64 Length: 00:04:35.800
Type: Lead Out MSF: 38/30/49
<-<- [clCDDA::ReadTOC]
->-> [frmMain::GetMeta]
->-> [clMetaData::GetMetaData]
->-> [clMetadBCache::GetMetaData]
<-<- [clMetadBCache::GetMetaData]
<-<- [clMetaData::GetMetaData]
->-> [frmMain::MetaDataGot]
Meta Final Pass
<-<- [frmMain::MetaDataGot]
<-<- [frmMain::GetMeta]
<-<- [frmMain::RefreshTrackListing]
->-> [clMetaData::GetMetaData]
->-> [clMetaAMG::GetMetaData]
Requesting Disc Match, Connecting: Connected, Posting: Error
Requesting Disc Match, Connecting: Connected, Posting: Error
<-<- [clMetaAMG::GetMetaData]
<-<- [clMetaData::GetMetaData]
->-> [frmMain::MetaDataGot]
Meta Final Pass
<-<- [frmMain::MetaDataGot]
->-> [clMetaData::SaveMetaData]
->-> [clMetadBCache::SaveMetaData]
<-<- [clMetadBCache::SaveMetaData]
<-<- [clMetaData::SaveMetaData]

[LtData]

What about security software/antivirus?

[gfarrar]

What about security software/antivirus?

Opps, sorry forgot about that...

None of either.

-g

[LtData]

Version of Windows?
And you're not running any antivirus software at all? You're a braver person than I :)

[gfarrar]

Version of Windows?
And you're not running any antivirus software at all? You're a braver person than I :)

Its Vista Ultimate...

I know, I know on the antivirus... so far i've spent a lot more time hassling with antivirus software than i've ever had dealing with a virus. If i dont know what it is i stay away... i'm sure most people have a different opinion though.

thanks for the help,
-g

[Spoon]

>Requesting Disc Match, Connecting: Connected, Posting: Error

Something is blocking the TCP data (not the connection).

[gfarrar]

>Requesting Disc Match, Connecting: Connected, Posting: Error

Something is blocking the TCP data (not the connection).

Thanks Spoon.. what port/IP would this be happening on so that i can go make sure that nothing (firewall/router etc) is in the way.

thanks,
-graham

[Wayne]

I think it uses port 80

[Spoon]

Yes standard port 80

[HTDCANBF]

I just purchased the dBpoweramp AMG activation because it expired but the small program I downloaded comes up with the error:
"Unable to connect to dBpoweramp.com, please check internet connection"
I have disabled firewall and have no progams in memory blocking any tcp/ip. Plz help!

[Spoon]

Start >> run >> cmd

Ping reg.dbpoweramp.com, does it get a response?

[HTDCANBF]

Packets sent = 4, Received = 4, Lost = 0, <0% lost>

Keep trying, program still doesn't work. Restarted in safe mode with networking and added program to allowed in firewall. Still no luck.

[HTDCANBF]

Pinging reg.dbpoweramp.com [74.86.240.219] with 32 bytes of data:

Reply from 74.86.240.219: bytes=32 time=463ms TTL=114
Reply from 74.86.240.219: bytes=32 time=945ms TTL=114
Reply from 74.86.240.219: bytes=32 time=1165ms TTL=114
Reply from 74.86.240.219: bytes=32 time=815ms TTL=114

Ping statistics for 74.86.240.219:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 463ms, Maximum = 1165ms, Average = 847ms

[Spoon]

A program is blocking access then, probabbly the firewall or other internet security program (some change the data stream). Try briefly closing those programs, then try the activation.

[LtData]

What firewall/antivirus are you using?

[HTDCANBF]

Thanks for your time,

OS is Windows XP Prof x64
Symantec Client Security AntiVirus 2006 (disabled)
Windows Firewall (I've put the program under allowed & tried turning off)
Firewall in Router currently turned off

I turned windows firewall off, restarted in safe mode + networking, but still have the prob.

[LtData]

Windows firewall and router firewall shouldn't affect dMC, I am unsure about Symantec, does it include a firewall feature also?

[HTDCANBF]

no, just antivirus & spyware/adware protection

[HTDCANBF]

Alright...I've uninstalled Norton. Still states "Unable to connect to dBpoweramp.com, please check internet connection" I have no firewalls enabled. All other software I have can download all updates with no problems. Is it because I have XP 64bit?

[LtData]

No, other people are using XP 64-bit and able to connect to AMG. Are you using a proxy server?

[HTDCANBF]

No proxy, never needed to try it. My exact setup is a Quest DSL Modem, WRT54G router with all firewall/protection off. Windows auto detected internet. I setup home networking for file/printer sharing. I use Norton AV and Windows firewall as the only constant protection programs. I've got Spybot & Adaware installed but never protecting to scan every now and then.

Should I open any specific ports, do I need to reg a DLL, maybe excersize some demons?

[HTDCANBF]

Anyone? I did PAY for this...

[Wayne]

Have you looked in the windows event logs or any router based logs?

[$Vn$ilver]

I too had the same problem, my connection worked on everything save a few programs. I had no firewall running nor installed or so I thought.

I had used Comodo Firewall a few months back and stopped using it. Forgot all about it, assumed I had uninstalled it but had not. So in my search for a cure last couple days, I was skimming through the system services and noticed a Comodo service in there.

In short I uninstalled Comodo and everything worked even the few other programs that weren't connecting. The service seemed to be blocking some types of access even though the firewall wasn't running... odd. Must be a bug.

I'm pretty sure it would have worked if I was running Comodo and allowed the connection, though I didn't try. I could imagine residual services for an old firewall program could cause a problem though, interesting.