View Full Version : getpopupinfo.exe causes 100% cpu usage

09-01-2007, 06:40 PM
I was wondering how can I check why getpopupinfo.exe is always using 100% of my cpu?

09-01-2007, 08:42 PM
What version of dMC and Windows are you using?
Also, does this happen with any audio file you have or just a few in particular?

09-01-2007, 09:01 PM
11.5, it just happens, I have no idea what is causing it so I have to kill the exe and to turn off the feature

09-01-2007, 10:01 PM
Try upgrading to r12.3 and see if it still happens.

09-02-2007, 01:30 AM

09-02-2007, 08:32 AM
Uninstall your current version of dMC and all codecs, then install dMC r12.3 and the codecs you need from Codec Central, then see if the problem still happens.

09-02-2007, 04:47 PM
do i have reregister?

09-02-2007, 06:19 PM
No, see here for how to get a new registered version: http://www.dbpoweramp.com/registration/

09-07-2007, 10:11 PM
still does

09-07-2007, 10:43 PM
Does it happen to all of your files or just a few particular ones? What is the format of these files (FLAC, WMA, etc)?

09-08-2007, 01:14 AM
it happens when I try to play a video file

09-08-2007, 03:19 AM
Which type of video file?

09-08-2007, 12:33 PM
not sure, wmv/mpeg maybe avi

09-08-2007, 12:55 PM
You can disable dBpoweramp popup info (which is getpopupinfo) in dBpoweramp Configuration.

09-09-2007, 12:25 AM
will this ever be fixed? happened also with 11.5

11-11-2007, 08:55 PM
This happens with the .divx extension.

I did this
"You can disable dBpoweramp popup info (which is getpopupinfo) in dBpoweramp Configuration."
and it worked.

Just wanted to make that clear for any divx users you get out there.

Using the latest stable version of DMC Ref,Windows XP PRO SP2.

11-12-2007, 05:04 AM
dBpoweramp should not be looking at .divx files, run dbpoweramp configuration to find out why it is (installed codecs).

11-12-2007, 08:42 AM
Hmm.yeah the .divx extention is in my direct show decoder list.
Now to find a way to uninstall the divx direct show without uninstalling the divx encoder.

Still no dice i've disabled divx directshow filters and edited the text file in the program folder ...getpopupinfo.exe still pops up and my divx files display the context menus my audio files display,i.e. convert to/edit tag,etc. And there is no mention of the .divx extention in the config panel.

11-12-2007, 03:12 PM
You would have to add .divx to directshow, remove the option to show popup info (in dbpoweramp config) that would remove the popup for divx.

11-12-2007, 09:25 PM
Ahh, just uninstalled Divx then reinstalled (cleaned registry) fixed everything.
I don't know i think it was a divx thing.It's fixed now,which is the important thing.Pop up option enabled and everything,happy yet confused...not the first time :smile2: None the less everything is cool and thanks for the input.
Been using your software for the better part of 2 years or so and i like it very much.Keep up the good work.I wish i could find video conversion software as easy as this but that's a seperate thread.

09-22-2008, 03:20 PM
I installed version dbPoweramp version 13 - XP-x64, Pentium D system.

I've several times found my system hung with several instances of getpopupinfo.exe taking all CPU cycles. I kill each process, until the last two are each taking nearly 50% each (dual core system). Was looking at .m4a file type (aac), and have popup configured to display all extended info. Task manager shows lots of I/o's for the errant process.

Seems to be a long standing issue. Think this will ever get fixed?

09-22-2008, 04:12 PM
It is an infinite issue, in that we use 3rd party libs to access various audio formats and there are infinite combinations of files (and corruptions of audio and id tags), if you spot a problem file first:

Make sure you are using the latest dBpoweramp and latest codec (we correct many issues like this each update), if still persists email an example file:


02-26-2009, 09:01 AM

I got similar observation whenever I use to use M$ Project, wither 2k3 or 2k7.
It got resolved only after I disabled 'Enable Pop-up information tips'

02-05-2010, 12:32 PM
What happens if you just delete "getpopupinfo.exe" ?

02-05-2010, 03:17 PM
Popups stop working, editing tags stop working.