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deepsouth
08-17-2006, 03:42 PM
hi...... bought the registered copy a couple days ago. order "wouldn't" go through a couple times and the third time it tried to pay it said "duplicate order" or something to that effect. emailed the payment processing place with the order number to no avial. tried using the order number to get whatever is needed for the next step, also to no avail.

any help anyone?

i have searched the hell out of the forum for a solution with no success.

Razgo
08-17-2006, 08:19 PM
if you have the order number then http://forum.dbpoweramp.com/announcement.php?f=10&announcementid=8

deepsouth
08-17-2006, 09:04 PM
thanks mate, but that doesn't work.

ChristinaS
08-18-2006, 12:51 AM
To get a manual download you now have to wait a couple of weeks.

Most probably the problems you had before were due to your firewall or other security features.

deepsouth
08-18-2006, 01:25 PM
To get a manual download you now have to wait a couple of weeks.

Most probably the problems you had before were due to your firewall or other security features.



i'm fairly adept at security and firewalls. the problem does not lie with the user in many of these cases i suspect, but often falls there. i suspect the problem lies within the system itself.

case and point. i emaild swreg about my registration and included in that email at THEIR request, i put my credit card number. the response i got was somewhere along the lines of "we don't have your credit card information..... ok, i entered it enough for them to recognize it as a duplicate order and then again on the "help me" email and they now want it a THIRD time, with ZERO explanation.

when people are skeptical of the process, it's because it's a SKETCHY process. "oh, wait a couple weeks" "this may take some time" "what was that information you already gave me twice again"

see what i mean?

LtData
08-18-2006, 03:09 PM
In the link Razgo gave, there is a link to a webpage that has an e-mail. Send an e-mail to that address with your name, date you ordered, and what you ordered to see if Spoon can find it and give you a refund and a link to download what you paid for.

deepsouth
08-18-2006, 03:59 PM
sent email to spoon.....

"Out of Office Notice: Normal Email Service will Resume on 26th August"


my luck never seems to get much better.

:thumbdown

Razgo
08-18-2006, 05:14 PM
sent email to spoon.....

"Out of Office Notice: Normal Email Service will Resume on 26th August"


my luck never seems to get much better.

:thumbdown

Hi, that is unfortunate that Spoon(the developer) is away for one week.

we are unable to help beyond swreg and Spoon as we don't have control over that part.

i am guessing you want to use the mp3 part of dmc? do you still have the trial version?

I just want to re assure you whilst the payment system isnt perfect you will not be ripped off and you will recieve your product.

deepsouth
08-18-2006, 07:17 PM
Hi, that is unfortunate that Spoon(the developer) is away for one week.

we are unable to help beyond swreg and Spoon as we don't have control over that part.

i am guessing you want to use the mp3 part of dmc? do you still have the trial version?

I just want to re assure you whilst the payment system isnt perfect you will not be ripped off and you will recieve your product.



no worries. please just understand my concerns. i can be patient.

deepsouth
08-30-2006, 11:32 AM
nevermind.....

swreg are a bunch of clowns in idiot costumes. the absolute WORST service i have ever seen. i'm not going to revisit the issue, it's all below.

your product is great, it's a shame you can't find a better way to distribute it.

so much for trying to get "legal". i might as well download a pirated version like i used to do back in the day.

thanks and have a nice day.

LtData
08-30-2006, 11:36 AM
Did you try e-mailing Spoon again after August 26th?

deepsouth
08-30-2006, 12:57 PM
Did you try e-mailing Spoon again after August 26th?


no.

if he/she wants to post up a paypal address or something for me to send the money to and then send me a reg link, i'd be willing to do that. i'm not screwing with swreg anymore.

Spoon
08-30-2006, 02:12 PM
All emails have been replied to.

deepsouth
08-30-2006, 02:31 PM
All emails have been replied to.


thanks. i have to check it from home.

deepsouth
08-30-2006, 05:47 PM
All emails have been replied to.

except mine? i haven't received an email from you.

Spoon
08-31-2006, 07:39 AM
Send me a Personal Message on this forum with your order number.

deepsouth
08-31-2006, 11:54 AM
Send me a Personal Message on this forum with your order number.


sent this a.m.

Homegigs
09-01-2006, 03:07 PM
i have waited for three days now for a reply about my resent purchase and have emaild and sent spoon a persional message in regards to my registration problem. it seems that i am not the only one waiting for a reply however i would like to use this product. i am rather frustrated with the suport metods. kinda makes me wonder about the product. :vmad: had i known i probly not bothered.

deepsouth
09-01-2006, 04:40 PM
i have waited for three days now for a reply about my resent purchase and have emaild and sent spoon a persional message in regards to my registration problem. it seems that i am not the only one waiting for a reply however i would like to use this product. i am rather frustrated with the suport metods. kinda makes me wonder about the product. :vmad: had i known i probly not bothered.


the product is GREAT, i have used it before. the delivery method is beyond crappy. i'm sure you read about my issues with swreg below. shady company.

LtData
09-01-2006, 05:16 PM
Watch the language, deepsouth.

I'll send a reminder to Spoon, Homegigs.

deepsouth
09-01-2006, 07:45 PM
Watch the language, deepsouth.

I'll send a reminder to Spoon, Homegigs.


squeeze me.

no worries. he emailed me back. it seems that since i don't use credit cards and have only a debit card, i'm scrizewed. it really suxxors as i really wanted a reg. version of the program. i wish there was some other way...... haven't gone "underground" for a program in a while. ;)

LtData
09-01-2006, 09:48 PM
You should be able to use the debit card as a credit card. Have you tried?

deepsouth
09-02-2006, 07:58 AM
You should be able to use the debit card as a credit card. Have you tried?


"read my lips, no new taxes" wait, that was george sr.

read my lips, i am not dealing with swreg.

;)

Spoon
09-02-2006, 02:08 PM
Homegigs check your PM on this board, your registration details are there (were sent 2 days ago),

deepsouth
09-02-2006, 03:24 PM
Homegigs check your PM on this board, your registration details are there (were sent 2 days ago),

08-31-2006, 02:48 PM
Spoon

Re: my order number
Quote:
Originally Posted by deepsouth

U1******1
thanks for whatever help you can offer.

peace
jason


"We are unable to influence anything to do with credit card numbers, we never get access to them (for the clients security).

If you have access to a different card try it."


whatchu talkin' 'bout willis? don't see any details there.

Razgo
09-03-2006, 04:25 AM
currently swreg is the only payment method. so if you don't want to deal with swreg then we can't help you. Spoon has been using swreg for many years now.

Spoon
09-03-2006, 08:30 AM
I was responding to Homegigs message which is also on this thread.

deepsouth
09-03-2006, 10:06 AM
currently swreg is the only payment method. so if you don't want to deal with swreg then we can't help you. Spoon has been using swreg for many years now.

doesn't change the fact that it sucks like a dyson vacuum cleaner.

deepsouth
09-03-2006, 10:09 AM
I was responding to Homegigs message which is also on this thread.


you should consider taking paypal.


re: swreg..... any company that asks for your credit card number THREE times has a problem. if you don't see this, i'm sorry. i will be more than happy to forward you the emails i received from them. they are totally clueless.

LtData
09-03-2006, 02:11 PM
We get the point, deepsouth. SWREG may not be the best thing ever, but Spoon has heard bad stories about PayPal too. So if you don't like SWREG, quit griping about it, we get the point. This is your warning.

Razgo
09-03-2006, 03:48 PM
doesn't change the fact that it sucks like a dyson vacuum cleaner.

yes that maybe true. unfortunatly paypal has pros and cons too. for Spoon it has too many cons. i think paypal is improving but with so many horror stories of paypal freezing accounts for little reason it drove a lot of businessess elsewhere.

there are a couple of others like http://www.shareit.com/ and www.digibuy.com and http://www.995merchantaccounts.com/

i dont know how they stack up though and i have used digibuy before for purchase and it was ok.

and as far as saying your other alternative is to find a warez copy thats your prerogative. if you dont need the latest version there is an archive floating around of older versions just before the new mp3 licensing came in.

deepsouth
09-03-2006, 05:38 PM
paypal fees. i see no other downside.

i buy vinyl off of ebay. any time i have EVER had a problem, i CALLED PAYPAL ON THE PHONE in one case, and through their normal complaint channels and EVERYTIME i was a satisfied paypal customer.

i used to hear/read complaints about paypal, but not in the past couple years.

all the evidence is in your forum. MANY PEOPLE have problems with the system in place. i realize that i am not going to be the one to entice any change, but nonetheless.....


i don't know how spoon's system works, but i can see that the system is obviously working him/her.

TAKE A LOOK AT ALL THE WEB RETAILERS (LARGE MAJOR ONES) THAT NOW ACCEPT PAYPAL AS ALTERNATIVE PAYMENT METHOD. if you want me to name a few, it's not a problem, but i'm sure you already know that many more sites take it now than used to even a year ago.

i'd be willing to pay a little extra to have a system that works better FOR THE USER. maybe that is not what this is all about.

again, not knocking your software at all. it is great. i don't know of another program that does so many things (but if i did, i'd probably opt for it at this point).


/end rant

ChristinaS
09-04-2006, 02:18 AM
The problems people mostly have with SWREG are really with their own firewalls and/or browsers and overly aggressive security/privacy settings that they don't know how to adjust. They'd have the same problems on many other sites. Add to this the extra problem with people who often mistype their own email address, so they don't even receive the email, or if they do, it often ends up in a junk folder or even rejected (again due to overly aggressive anti-spam filters in their email account).

deepsouth
09-04-2006, 09:01 AM
i'm fairly adept at security and firewalls. the problem does not lie with the user in many of these cases i suspect, but often falls there. i suspect the problem lies within the system itself.

case and point. i emaild swreg about my registration and included in that email at THEIR request, i put my credit card number. the response i got was somewhere along the lines of "we don't have your credit card information..... ok, i entered it enough for them to recognize it as a duplicate order and then again on the "help me" email and they now want it a THIRD time, with ZERO explanation.

when people are skeptical of the process, it's because it's a SKETCHY process. "oh, wait a couple weeks" "this may take some time" "what was that information you already gave me twice again"




you must have missed that part the first time.

Spoon
09-04-2006, 01:54 PM
You can pay through SWReg with paypal...

Razgo
09-04-2006, 04:41 PM
You can pay through SWReg with paypal...

i didnt know that. that should cover all those who want to use paypal.

LtData
09-04-2006, 05:15 PM
However, when paying with Paypal there is a $3.50USD processing fee.

ChristinaS
09-04-2006, 07:01 PM
you must have missed that part the first time.
I say the problem people have are MOSTLY ....

I don't know how you ended up with the problem you did. But all others I've seen before were due to problems as I described.

deepsouth
09-04-2006, 08:55 PM
However, when paying with Paypal there is a $3.50USD processing fee.


i'd gladly pay $17.50 for the product.

Razgo
09-04-2006, 09:00 PM
have you tried to pay using paypal on swreg? or have you lost your money in the system with swreg?

Razgo
09-04-2006, 09:04 PM
squeeze me.

no worries. he emailed me back. it seems that since i don't use credit cards and have only a debit card, i'm scrizewed. it really suxxors as i really wanted a reg. version of the program. i wish there was some other way...... haven't gone "underground" for a program in a while. ;)

but didnt you say you gave swreg your credit card details?