Uninstall trial version and error message when installing registered version R15.1

[2-Fitty]

Two questions:

1.

Running Windows Vista; my Control panel is unable to (fully) remove the dbPoweramp trial version. Uninstall error message reads:

"An error occurred while trying to uninstall dBpoweramp. It may have already been uninstalled."

"Would you like to remove dBpoweramp from the Programs and Features list?"

When clicking [Yes], nothing happens.

Any thoughts/comments on how I can successfully uninstall the trial version(s)???

2.

Following error message received when trying to run/install the fully paid for registered version

"C:\Users\Richard\AppData\...\AA.tmp-dmc-R15.1-Ref-Registered-64bit_SPI_WIN64.exe"

"The specified service does not exist as an installed service."

What is this error message and how can I transcend it to successfully install the registered version???

Any help is appreciated.

Thanks,

[Spoon]

Re: Uninstall trial version and error message when installing registered version R15.

I think both are related possibly to over zealous security software, what do you have installed?

[Spoon]

Re: Uninstall trial version and error message when installing registered version R15.

Actually looking into the error, we have never seen this before, have a read of:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/the-specified-service-does-not-exist-as-an/3cb5a667-b9d8-4666-a0df-47154668d339

it suggests that something is quite broken with the Operating System, and nothing will install.

[2-Fitty]

Re: Uninstall trial version and error message when installing registered version R15.

My antivirus software is McAfee Internet Security. I will have a look at the attached link. I have not had any problem with installing other software. I was able to successfully install the dBpoweramp trial version. I wonder if unwinding my computer to a previous point in time will help???

[2-Fitty]

Re: Uninstall trial version and error message when installing registered version R15.

I think I've managed to resolve my computer issues. I've restored my computer to an earlier point. I have now been able to uninstall the trial version of dBpoweramp. I am in the midst of installing the registered version. So far so good. We'll keep our fingers crossed....