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Thread: Total Uninstall

  1. #1

    Join Date
    May 2013
    Posts
    27

    Total Uninstall

    dBpoweramp is causing me grief.
    My fault entirely as I upgraded OS to 64 bit and didn't follow instructions.
    Went through recommended uninstall procedure but cannot install one file which appears in the Illustrrate/dBPoweramp folder and is called dBPropertyHandler.dll.

    Also in the Illustrate folder is Perfectunes (C:\Program Files (x86)\Illustrate\PerfectTUNES).

    I would like to start again and really need advice.

    Many thanks.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: Total Uninstall

    Restart the computer and delete manually the Illustrate folder.

  3. #3

    Join Date
    May 2013
    Posts
    27

    Re: Total Uninstall

    Quote Originally Posted by Spoon View Post
    Restart the computer and delete manually the Illustrate folder.
    That would mean a re-install of PerfectTUNES

    Also in the Illustrate folder is Perfectunes (C:\Program Files (x86)\Illustrate\PerfectTUNES).

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    43,855

    Re: Total Uninstall

    Ok just the dBpoweramp folder if not want to do Perfecttunes.

  5. #5

    Join Date
    May 2013
    Posts
    27

    Re: Total Uninstall

    Quote Originally Posted by Spoon View Post
    Ok just the dBpoweramp folder if not want to do Perfecttunes.
    Thanks S

  6. #6

    Re: Total Uninstall

    Sorry if I'm out of order, wrong place ... but I purchased the Family Pack earlier today - installed r registered version, but didn't read - and uninstall the trial version first. Have subsequently uninstalled , tried to install registered dbPoweramp, 15.1, but nothing works - won't recognice either CD drive (D; F). All was great with the trial, but now I'm messed up - pilot error, I know ... but I'm using up my 2-5 installs I think, trying to re-install ... need help here, can't get anything to work yet..... Win 7, 32 bit ... I did a cean uninstall, deleted the Illustrate folder before trying to re-install .... no luck. What have I done wrong ...? Any help greatly appreciated -- Thanks!

  7. #7
    dBpoweramp Guru
    Join Date
    Jan 2011
    Posts
    937

    Re: Total Uninstall

    The issue sounds like something else, I am thinking your security software has sandboxed dBpoweramp stopping it access the cd drives, try this, right click on cd ripper icon >> Run as Administrator

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