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Thread: I Purchased Asset Premium but got trial on WHS11

  1. #1

    I Purchased Asset Premium but got trial on WHS11

    I Purchased Asset Premium but got trial on WHS11

    Please help - I purchased the full version of Asset, and I just installed it on Windows Home Server 11, but it comes up as a Trial version.

    I read somewhere in your forum that someone else had the exact same problem, and you replied "make sure the .wssx you are running has -reg in the file name". But the "registered version" i downloaded from the link you provided after paying does not have -reg in the file name. Can you please provide me with a link to the registered version?

    Order number is: On 3/12/12

    Thanks
    Last edited by mrspoonsi; 05-02-2012 at 02:28 AM.

  2. #2
    Administrator
    Join Date
    Jan 2011
    Posts
    783

    Re: I Purchased Asset Premium but got trial on WHS11

    With your purchase email is a download link, what is the filename do have downloaded?

    Please do not post your order number openly, others would be able to take over your purchase with it.

  3. #3

    Join Date
    Dec 2009
    Posts
    13

    Re: I Purchased Asset Premium but got trial on WHS11

    Same here. Moved to a new machine running WHS2011, using the registered install gives:

    Functionality: trial

    Arthur

  4. #4
    Da Man Spoon's Avatar
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    Apr 2002
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    29,294

    Re: I Purchased Asset Premium but got trial on WHS11

    What is the filename you have installed?

  5. #5

    Join Date
    Dec 2009
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    13

    Re: I Purchased Asset Premium but got trial on WHS11

    AssetUPnp-WHS2011-reg.wssx. I downloaded this using the order number I got when I purchased the package.

  6. #6

    Join Date
    Dec 2009
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    13

    Re: I Purchased Asset Premium but got trial on WHS11

    [IMG]/Users/arthur/Desktop/Asset-WHS2011.jpg[/IMG]

    That did not work

  7. #7
    Da Man Spoon's Avatar
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    Apr 2002
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    29,294

    Re: I Purchased Asset Premium but got trial on WHS11

    Uninstall the old version, restart your WHS, and reinstall.

  8. #8

    Join Date
    Dec 2009
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    13

    Re: I Purchased Asset Premium but got trial on WHS11

    It was a clean install as there was no Asset installed on the machine. Should I still follow the uninstall-restart-reinstall route?

  9. #9
    Da Man Spoon's Avatar
    Join Date
    Apr 2002
    Posts
    29,294

    Re: I Purchased Asset Premium but got trial on WHS11

    No, try checking in Assets browse tree, so Browse >> Advanced Search >> Details >> Version Details

    from your Control Point, what does it say for registration status?

  10. #10

    Join Date
    Dec 2009
    Posts
    13

    Re: I Purchased Asset Premium but got trial on WHS11

    Functionality: Trial 30 days remaining

    Arthur

  11. #11

    Join Date
    Dec 2009
    Posts
    13

    Re: I Purchased Asset Premium but got trial on WHS11

    Thought after checking just to delete the install, restart and reinstall, and yes now it shows as a registered premium version. It may be a bug, but here's the order:

    (1) clean install of the reg file
    (2) restart machine
    (3) uninstall add-in
    (4) restart machine
    (5) reinstall the reg file
    (6) restart machine

    Check the console, it should then read: premium registered

    Cheers,
    Arthur

  12. #12

    Join Date
    Apr 2012
    Posts
    9

    Re: I Purchased Asset Premium but got trial on WHS11

    Exact same problem as Arthur here.

    Clean install on WHS2011 (I've never used Asset before). Definitely used the registered download link and it had -reg on the filename. Only thing that may be slightly unusual is I ran the installer directly on the WHS machine (I don't use the remote dashboard).

    Now I have to try Arthur's uninstalling/reinstalling trick to see if I can get it to work

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