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Thread: Restore individual files

  1. #1
    dBpoweramp Guru
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    Restore individual files

    If I select the 'Restore individual files or old file versions' option I get the following error message:

    'No files are currently backed up by AudioSafe'

    My AudioSAFE Client status is 100% completed, finished

    Please advise. (sorry meant to post in AudioSAFE forum)
    Last edited by mville; 04-04-2012 at 08:08 AM.

  2. #2
    Super Moderator
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    Re: Restore individual files

    Problem being investigated, thanks for reporting.

  3. #3
    Super Moderator
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    Re: Restore individual files

    New similar report: http://forum.dbpoweramp.com/showthre...AudioSafe-quot

    Are you perhaps running any anti-virus software or alike that interferes with AudioSAFE Client operation? It looks like some parts of our configuration are inaccessible.

    I'm currently unable to reproduce this bug on my test configuration with large numbers of files (I first presumed the issue to be large-number-of-files related but it doesn't seem that way).

  4. #4
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    Re: Restore individual files

    Quote Originally Posted by PeterP View Post
    Are you perhaps running any anti-virus software or alike that interferes with AudioSAFE Client operation? It looks like some parts of our configuration are inaccessible.
    If I permananetly disable my antivirus software, I still get the 'No files are currently backed up by AudioSafe' error when selecting the 'Restore individual files or old file versions' option.

  5. #5
    dBpoweramp Guru
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    Re: Restore individual files

    Quote Originally Posted by PeterP View Post
    So, which bit of my configuration can I not access, which gives me this error? The 'Restore individual files or old file versions' option used to work for me.

  6. #6
    Super Moderator
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    Re: Restore individual files

    mville,
    Can you please check if your registry key at:
    HKEY_CURRENT_USER\Software\Illustrate\AudioSAFE
    Does it contain a "FileListRevision" value? If yes, what is its current value?

    From the looks of it, the real bug occurs while uploading content; local copy of the list of files that have been backed up is left in inconsistent state somehow.

  7. #7
    dBpoweramp Guru
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    Re: Restore individual files

    Quote Originally Posted by PeterP View Post
    Can you please check if your registry key at:
    HKEY_CURRENT_USER\Software\Illustrate\AudioSAFE
    Does it contain a "FileListRevision" value? If yes, what is its current value?
    I have the "FileListRevision" in the registry. Current value is 0.

  8. #8
    dBpoweramp Guru
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    Re: Restore individual files

    More feedback on this issue.

    If I make edits or additions to my library, I'll get files listed in the the 'Delete old versions of files from the server' option.

    Now, I do not get the 'No files are currently backed up by AudioSafe' error when selecting the 'Restore individual files or old file versions' option.

    If I select the 'Delete old versions of files from the server' option and delete all files, at some point the 'No files are currently backed up by AudioSafe' error returns, but only when I have no old versions of files on the server.

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