Rio S35S "Error Unable to Connect"

[bwern]

Trying to get Sveta to connect to my new S35S and all it will show is Not connected. The unit is sitting in the "Waiting" state, ready for files. Pressing refresh returns the error "Error Unable to Connect" at the bottom of the screen. No USB hub in the way, and I've tried it on two different machines with the same result.

The unit connects and transfer fine with the software that shipped with it.

Any ideas as to what could be tripping it up?

[Spoon]

It must have recognised there was a player to add it to Sveta?

Can you try Windows Media Player, Sveta uses the same communication as that, just to see if that works?

[bwern]

Media Player worked as as long as it was on when I selected the copy to device button. I went back and tried Sveta confirming that the unit was on when I loaded it, but it still fails after trying to connect to the device for a few seconds.

[Spoon]

Are you using the latest 1.60 firmware for your Rio?

also after it fails in Sveta please post the contents of:

C:\Program Files\Illustrate\dBpowerAMP\Sveta-log.txt

[bwern]

Yes, I've applied the 1.60 firmware. Here's the output from the log file:

---> Searching Config for Device Name
Seaching For 'Rio S35' Comparing Against 'Rio S35': Match Found! - Internal Device Name 'Rio S35'
<--- Search Config Match Found
Initializing 'D:\PROGRAM FILES\ILLUSTRATE\DBPOWERAMP\Sveta\Devices\Windows Device Manager.dll'
---> Initializing WDM
Getting WDM Interface: Got
Creating Secure Channel: Created
Setting Certificate: Set
Setting Authentication Interface: Set
Authenticate V1 Protocol: Authenticated
Acquiring Top-level WMDM Interface: Acquired
Acquiring Enumerate Devices Pointer: Acquired
<--- WDM Initialized
Match Found
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Got 'Rio S35': Device Match Found!
Starting Storage Enum
Storage Enum Reset
Getting Storage: Getting Storage:fail
Releasing Storage Enum
Releasing Device
---> Getting Track Listing
Returning Storage 'Internal Memory (128 MB)'
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Storage Not Found
<--- Got Track Listing
---> Getting Storage Location Usage
Returning Storage 'Internal Memory (128 MB)'
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Storage Not Found
Storage Location Usage: Failed to Get
<--- Got Storage Location Usage
---> Getting Track Listing
Returning Storage 'Internal Memory (128 MB)'
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Storage Not Found
<--- Got Track Listing
---> Getting Storage Location Usage
Returning Storage 'Internal Memory (128 MB)'
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Storage Not Found
Storage Location Usage: Failed to Get
<--- Got Storage Location Usage

[Spoon]

Thanks for posting the log, I don't think I will be able to help you for a few months - Sonicblue are going to release a development SDK so I don't have to go through Microsofts stuff. :)

[oiobarcodeoio]

Hey I just wanted everyone to know that I have purchased a RioS35s as well and am having the same issue that BWERN is having with his RioS35s and Windows XP using Sveta. The device works fine with the software that is shipped with it. I have attempted to get SVETA to work at home on my Windows 2000 machine and here at work on my Windows XP macine. Both Operating Systems having the same problems.

Here is the contents of my SVETA-LOG.txt file:


---> Searching Config for Device Name
Seaching For 'Rio S35' Comparing Against 'Rio S35': Match Found! - Internal Device Name 'Rio S35'
<--- Search Config Match Found
Initializing 'C:\PROGRAM FILES\ILLUSTRATE\DBPOWERAMP\Sveta\Devices\Removabl e Device.dll'
Got Drive 'A:\', Adding?: No
Got Drive 'C:\', Adding?: No
Got Drive 'D:\', Adding?: No
Got Drive 'H:\', Adding?: No
Got Drive 'N:\', Adding?: No
Got Drive 'P:\', Adding?: No
Got Drive 'S:\', Adding?: No
Got Drive 'Z:\', Adding?: No
No Match
Initializing 'C:\PROGRAM FILES\ILLUSTRATE\DBPOWERAMP\Sveta\Devices\Windows Device Manager.dll'
---> Initializing WDM
Getting WDM Interface: Got
Creating Secure Channel: Created
Setting Certificate: Set
Setting Authentication Interface: Set
Authenticate V1 Protocol: Authenticated
Acquiring Top-level WMDM Interface: Acquired
Acquiring Enumerate Devices Pointer: Acquired
<--- WDM Initialized
Match Found
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok
Getting a Device: Fail
Connecting To Device Fail
Connecting To Device 'Rio S35'
Resetting Enum :Ok

And so on and so forth:....????

I am also using Firmware Version 1.60 and had no issues upgrading to that firmware either. Everything has worked perfectly using the software that came with my player.

Any ideas? Or if you need someone to test something, say the word.

[Spoon]

I am waiting for the release of the SDK, should be quite soon.

[Unregistered]

has the sdk been released yet? i can't get it to recognize my rio s50. otherwise everything is awesome! recording in wma at 64 vbr from windows media 9 codec. much better than 128 mp3!

[Spoon]

Not yet, sholdn't be long though.