Program shows no internal memory

[Unregistered]

Hi,

I just installed the program and everything looked really cool. But now there's a big problem, it just doesn't detect the internal memory of my mp3 player. I'm using the Rio500 on wnXP. Firmware 2.16 is just installed on it, and I formatted the device. I've tried to send a file directly via rightmouse button, and the Diamond Rio 500 icon on the desktop, non of the two worked.
Do you know how to solve this problem?

Thnx in advance,
-=HC=-

[Spoon]

Does the Rio show internal memory when it is switched on? Does it work with the Rio Audio Manager.

[Unregistered]

Yes, it does show internal memory, and it does work with Rio Manager. I also have external memory (128MB) doesn't show that either.

-=HC=-

ps. I really appreciate what you are doing Spoon :)

[Spoon]

Could you post the contents of C:\Program Files\Illustrate\dBpowerAMP\Sveta-log.txt

Please.

[Unregistered]

---> Searching Config for Device Name
Seaching For 'Diamond Rio 500' Comparing Against 'Diamond Rio 500': Match Found! - Internal Device Name 'Diamond Rio 500'
<--- Search Config Match Found
Initializing 'C:\PROGRAM FILES\ILLUSTRATE\DBPOWERAMP\Sveta\Devices\Diamond Rio 500.dll'
Match Found
Opening Rio500 Driver
Last Opened: Rio500 Trying Driver Open '\\?\usb#vid_046d&pid_0801#ltc94601642_#{a5dcbf10-6530-11d2-901f-00c04fb951ed}': Opening: Sucess
Rio500 USB Command Start USB: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Open Rio500: Sucess
Rio500 USB Command Set Active Memory: Pass
Rio500 USB Command Get Memory Size: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Rio500 Has External Memory?: Rio500 USB Command No Operation: Pass
No
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
---> Getting Track Listing
---->Getting Folder List
Rio500 USB Command Get Number of Folder Blocks: Pass
<----Error Reading Folder List
<--- Got Track Listing
---> Getting Storage Location Usage
Rio500 USB Command Set Active Memory: Pass
Rio500 USB Command Get Memory Size: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command Get Free Memory: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
<--- Got Storage Location Usage
---> Getting Track Listing
---->Getting Folder List
Rio500 USB Command Get Number of Folder Blocks: Pass
<----Error Reading Folder List
<--- Got Track Listing
---> Getting Storage Location Usage
Rio500 USB Command Set Active Memory: Pass
Rio500 USB Command Get Memory Size: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command Get Free Memory: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
<--- Got Storage Location Usage
---> Getting Track Listing
---->Getting Folder List
Rio500 USB Command Get Number of Folder Blocks: Pass
<----Error Reading Folder List
<--- Got Track Listing
---> Getting Storage Location Usage
Rio500 USB Command Set Active Memory: Pass
Rio500 USB Command Get Memory Size: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command Get Free Memory: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
<--- Got Storage Location Usage
---> Getting Track Listing
---->Getting Folder List
Rio500 USB Command Get Number of Folder Blocks: Pass
<----Error Reading Folder List
<--- Got Track Listing
---> Getting Storage Location Usage
Rio500 USB Command Set Active Memory: Pass
Rio500 USB Command Get Memory Size: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command Get Free Memory: Pass
Rio500 USB Command No Operation: Pass
Rio500 USB Command No Operation: Pass
<--- Got Storage Location Usage
Rio500 USB Command End USB: Pass
Closing Rio500 Handle:Closed

-=HC=-

[Spoon]

The log shows nothing, is the Rio plugged straight into the PC? without any other USB devices connected?

[Unregistered]

Me too

[Unregistered]

I have the same issue with the sveta programs not recognizing the rio in XP. I installed the software and it worked 1 time, but then kaput. It still works with riorio. It seems that the DBpoweramp software is not properly addressing the device for some reason.

[Spoon]

You might as well both post your log files like above, it might shed a little light on the problem.